n4200=garbage

[Jr33]

I am extremely upset with the n4200 I just bought. I am getting horrible transfer speeds. Copying files between shares on the NAS I am getting maximum 900KBps. If I transfer files from my PC to the NAS I get 2MBps at the most. To pay $800+ for this and get those speeds is beyond unacceptable. This thing is unusable. I am running raid 5 with 4x 1TB sataII WD RE3 drives. Seriously I can't believe this device was even released for sale. I hope somebody can help me or I will just return this for a Netgear ReadyNAS NVX Pioneer with transfer speeds of 75MBps. Thanks for any input!

[arthurleung]

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

I helped a mate setting up a NAS and he got the same speed, he thought he is going through LAN when he didn't switch off the wireless!

[Thecus - Ivan]

Dear arthurleung,

Have you completed building RAID ? file transfer speed will be slow if RAID building is still in progress.

Please also provide me with your network enviroment and settings to better assist you.

_____________________________

Official Thecus Support Representative

[Chris P]

Through Wireless N I get around 5MBps, through 54G or through a 10 / 100 network 2MBps sounds correct. To increase the speed of the transfer rates your network including the Router will need to 10/1000 Gbit, any 10 / 100 device connected on the network will bottleneck the transfer speeds.

[spoon_]

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

Surely you mean 802.11b, right?

[Jr33]

Ok so when I am hardwired I still only get 9MBps. I have 10/100/1000 nic & router. What is the point in having a NAS if it will only transfer at those slow speeds?? How can I use this as a media server like that? I feel that this absolutely unacceptable. iTunes locks up when I set the library to this NAS. IMHO this thing is useless. My RAID has been built prior to these tests. This thing is going back unless i get this resolved by the end of the week.

[Chris P]

Jr33

To confirm you are using a modem/router or a Router and separate modem?

Best Regards

[arthurleung]

Surely you mean 802.11b, right?

I do mean 802.11g. Max real-life rate of 802.11g I've ever got is about 2.8MB/s. 802.11b would be something like 600KB/s max. That is sitting almost next to the AP.

9MB/s over GbE is definitely too slow for the spec But it could be the array running in degrade mode or initializing, or your iTune is going through your files while you're transferring, resulting in your slow speed.

[Jr33]

I am using a D-Link N Extreme DIR-655. My modem is a Docsis 3.0 Moto Surfboard. My network is very basic. 700KBps between shares is what really doesn't make sense to me. It is just moving from one folder to another on the array.

[Chris P]

Jr33

Try removing the Docsis 3.0 Moto Surfboard from the network and disable DHCP on the router to use just as a switch and then re-check the speeds. From experience I have found having any 10 / 100 device on the network restricts transfer speeds.

[Jr33]

same results. the only devices i had on my network were my laptop & n4200

[spoon_]

Copying files between shares on the NAS I am getting maximum 900KBps

Sound like you're transferring through a 802.11g wireless network which the speed is perfectly fine.

Surely you mean 802.11b, right?

I do mean 802.11g. Max real-life rate of 802.11g I've ever got is about 2.8MB/s. 802.11b would be something like 600KB/s max. That is sitting almost next to the AP.

b will do more than 1MB/s... So at 900KBps he wouldn't even break a sweat of g
Assuming he was using g wasn't correct based on his speed.

He was using wireless tho...

[Thecus - Ivan]

Dear Jr33,

I have just did a test on N4200 and I got below result:

Window XP
FW Version V3.00.12.8
RAID 5

Write
90MB/s
Read
103MB/s

Please go to Esupport and submit a ticket and also provide us with your config.bin for our tech support team to assist you.

You can download your config bin under System-ConfigMgnt-download

_____________________________

Official Thecus Support Representative

[Jr33]

wow! what software did you use to test? i was just going by files I was moving around. I submitted a ticket on Sunday and got a reply telling me to double check a few settings. I changed them and replied, but have not received a reply since....

[Jr33]

From the conf.bin file, we found the WAN port is not working normally.

e1000: eth0: e1000_watchdog_task: NIC Link is Down
e1000: eth0: e1000_watchdog_task: NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
e1000: eth0: e1000_watchdog_task: NIC Link is Down
e1000: eth0: e1000_watchdog_task: NIC Link is Up 1000 Mbps Full Duplex, Flow Control: RX/TX
e1000: eth0: e1000_watchdog_task: NIC Link is Down

We suggest to try a different LAN Cable/Switch Port, or better yet, connect computer directly to NAS using a Standard Straight Ethernet Cable. One end of the cable connect to NAS, the other end connect to computer, just be sure to statically configure an appropriate IP address for your computer.

I connected my laptop straight to the nas and transferred some files and it peaked at 9.4MBps and then leveled off around 3.5MBps. With my router taken out of the equation all together the results are no better than before. My conclusion tells me that there is definitely something wrong with this unit.

[Thecus - Ivan]

Dear Jr33,

The performance test was done using IOmeter.

Please also try connect your NAS with another Internet Cable.
_____________________________

Official Thecus Support Representative