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Thread: What has happened to Corsair customer service?

  1. #1
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    What has happened to Corsair customer service?

    I have an SF750 SFF PSU that died after only 3 months use so raised an RMA direct with Corsair 2 weeks ago and have heard nothing. I have chased a couple of times too and total radio silence.

    Whilst I appreciate that things are slightly more difficult at the moment and covid etc but not to that extent.

    I read mostly good things about their customer service and RMA process...but recently?

    Anyone got any tips or contact details that might be better or know what's going on?

    Thanks

  2. #2
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    Re: What has happened to Corsair customer service?

    https://forum.corsair.com/forums/forumdisplay.php?f=146

    It's just a string of unanswered posts stating no response from Corsair?!?!?!

  3. #3
    Moosing about! CAT-THE-FIFTH's Avatar
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    Re: What has happened to Corsair customer service?

    I would try the retailer you purchased the PSU from.

  4. #4
    Senior Member Kovoet's Avatar
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    Re: What has happened to Corsair customer service?

    I remember waiting 3 weeks for these guys concerning my psu which is still sitting in my cupboard

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    Re: What has happened to Corsair customer service?

    Quote Originally Posted by CAT-THE-FIFTH View Post
    I would try the retailer you purchased the PSU from.
    I bought it direct from Corsair

  6. #6
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    Re: What has happened to Corsair customer service?

    Well, I got a reply asking for more information. . .

    Proof of and date of purchase (bought direct from Corsair and already supplied order number and screenshot of order)
    Name address and telephone number (already supplied - asked for when completing RMA and also in order confirmation)
    I also included a photo of the label showing serial number and model number as requested in the original RMA request 2 weeks ago.

    Effectively zero progress.

    I suspect this will take months at this rate so will buy another PSU in the meantime and NOT from Corsair..!!

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