Mesh support forum?

[Blitzen]

Pre-warning their customers would have been nice.

Lets be honest...and this is my opinion only.......MESH made things up as they went along anyway and it was Hexites that solved most of the problems for their posters here and not MESH.

They claimed to have won many awards. If they did then they mustve been the only ones in the competition.

My father-in-law bought a MESH PC and it was complete junk but he wanted a warranty so required pre-built.
The support calls were expensive.
The Customer Services would do ANYTHING to keep you on the line.
There was no support for their 'supposed' brand name components. Everything was OEM so no BIOS updates or anything.

The engineers they send out didnt seem trained and i SERIOUSLY doubt MESH regulated them anyway. My F.I.L. had a problem with his and asked me to fix it. It was blatantly obvious the PSU had died. Unfortunately due to the dodgy warranty, i couldnt do the repair and the engineers were called in. Took 3 weeks for one to turn upo and all he did was replace the mobo. I told him he was wrong and he disagreed. He put it all back together and nothing happened. Once he conceded defeat and sent it back to MESH it then took them another 4 weeks to conclude it was a dead PSU.

That unfortunate, the mesh forum was one of the main reasons I joined hexus in the first place. Anyhow I do partly think they did this because they started their own forums at the mesh owners club.

God help you if you bought one from them then.
The good thing about having it here was that it was unbiased assistance.

[kelso]

[kelso]

Warn them? hahaha That would be a novel idea

Mesh seemed to offer an attempt at after sales through The great Hexus community, allbeit unannounced to new customers (that was amateurish)

The world of computing, in particular business logistics, is changing so fast that we've seen big brand names pull out / go under time and time again since the heady days of the eighties. (list would be too painfull to bother with) Across allsorts of 'tech' companies (pauses to remember a particular ISP takeover in disgust)

It would come as no suprise if total re-structuring is taken by any company in the biz - looks like someone has pulled the plug out in frustration (now how many punters have done that? lol)

Davey? yea - I felt sorry for the poor sod - he took all the flack here and who kows what he had to contend with at the other end?

'Money in the bank' has become the name of the game, seeingly like a good gambler quits whilst ahead - wonder what news will unfold in the next month or so?

[shadowmaster]

God help you if you bought one from them then.
The good thing about having it here was that it was unbiased assistance.

I've actually bought 2 from them. One for me and one for my bro. The only reason I did was that I wanted the 3 onsite year warranty. The good thing is that I have the option not to have the engineer come around. I had my psu fail a while ago and the engineer who came was useless. So when my sound card failed a couple of weeks ago, I just insisted that mesh just send me a replacement part and I will send the faulty one back. Since I have onsite mesh cover the postage both ways.

[noTHINGface]

... I think Blitzen is pretty far off the mark - Mesh, of all the system integrators that I've dealt with, we're one of the most pro-active and responsive to their customers requests. Davey did an excellent job here and I would buy another Mesh box without a second thought - I'd struggle to build a box for the prices they charge and they dont use propriety/OEM kit in their builds.

[Saracen]

... I think Blitzen is pretty far off the mark - Mesh, of all the system integrators that I've dealt with, we're one of the most pro-active and responsive to their customers requests. Davey did an excellent job here and I would buy another Mesh box without a second thought - I'd struggle to build a box for the prices they charge and they dont use propriety/OEM kit in their builds.

I'm not so sure he is off the mark. It ties in with the admittedly limited experience I had with them.

[Flibb]

My experience of two rigs for people I know was very good. Both rigs were well put together, good cable layout and reliable. Parents one is an Athlon 1700, its still going strong. I don't get the comment about them using OEM components, as far as I am aware thats what 99% of system builders do, its what I use myself, never caused me to have problems getting drivers or bios updates. To be honest the number of people using the mesh forums recently was actually quiet low, think they may have sorted an in house solution out.

[Blitzen]

and they dont use propriety/OEM kit in their builds

I'll think you will find they do.
Memory and GPU is the only supported brand product in them.

My experience of two rigs for people I know was very good. Both rigs were well put together, good cable layout and reliable. Parents one is an Athlon 1700, its still going strong. I don't get the comment about them using OEM components, as far as I am aware thats what 99% of system builders do, its what I use myself, never caused me to have problems getting drivers or bios updates. To be honest the number of people using the mesh forums recently was actually quiet low, think they may have sorted an in house solution out.

Well, they dont use OEM in the popular sense. The boards they use for instance are boards specifically for them so there are never any bios updates.

I'm not so sure he is off the mark. It ties in with the admittedly limited experience I had with them.

Saracen has nearly agreed with me Thats made my day.

I also think i was being lenient rather than off the mark.
When i contacted, only twice, on behalf of my Father in Law, it was by far the shoddiest service i have EVER encountered.
Technical Support from Bangalore doesnt help. Especially when you spend the first 20 minutes of the phone call having NEITHER party knowing what the other is saying! The support was absolutely embarassing and to be fair, the guys on the end of the line (nearly all called James btw........didnt realise that name was so popular in the Asian Sub-Continent), couldnt help but give rubbish support as it was obviously they were totally PC illiterate (hope i have spelt that right )
They are also expensive for the average builds they do and there is no getting away from that. Look at the PSUs they use for a start. Some dirty old OEM thing rated at 550W and delivering, in reality 24A. People are running machine worth almost £2K on those and wondering why problems occur.
The machines my look high spec but the upgrade paths are minimal and the OEM parts i mentioned earlier are awful.

Basically if you want something pre-built, with a warranty that is supported by companies that have NOTHING to do with MESH then its ok.

If you want something that is very upgradeable, with good service and PROPER branded parts then go to someone like Scan.

On a plus note, if anyone cares to look, MESH have kept the employess at their local Trading Standards Office in work over the past few years so at least they do their bit for the local community.

[SiM]

A Dell@Hexus support forum as a replacement would be great!

[Blitzen]

Or do your BEST to get nVidia in here.

or Enermax

[Flibb]

The two rigs I worked on both had standard ASUS boards, unlike Dell

[MadduckUK]

Or do your BEST to get nVidia in here.

would be nice, even though im running ATI at the moment a nvidia section would add some balance, and give hexus more of a "neutral territory" feeling

[shadowmaster]

I'll think you will find they do.
Memory and GPU is the only supported brand product in them.


Well, they dont use OEM in the popular sense. The boards they use for instance are boards specifically for them so there are never any bios updates.

Nope that is not entirely correct. It depends what you spec you buy from them, they do both oem and branded. But their high end stuff mainly contains branded parts.

For example my bros mesh pc has an A8N-SLI deluxe motherboard, and my pc has an Asus P5W DH deluxe motherboard, both provided by mesh. My graphics card is a Sapphire X1950XTX and my memory is OCZ Platinum, once again both provided by mesh.

Look at the PSUs they use for a start. Some dirty old OEM thing rated at 550W and delivering, in reality 24A. People are running machine worth almost £2K on those and wondering why problems occur.

It actually delivers 35A, and I would not go as far as saying it is 'dirty old OEM thing'. It has failed on me once a couple of months ago but my components remained fine and the one in my bros has been going strong for the last 2 years. It’s not the best psu but I don’t think it’s the main reason why problems occur.

The biggest problem with mesh is that their customer/tech service lets them down a lot, (except Davey, he is very helpful) and combined with the useless engineers they hire from repairline you will get problems. Customer service for me has been very good, but then again I can solve a lot of pc problems on my own or with the help of fellow hexites .

[Blitzen]

It actually delivers 35A,

Sorry mate but it definitely doesnt.
You are looking at the 550W and not the rated wattage to determine that.

The reason those PSUs are awful is because the slightest upgrade and its tipping the balance. You could argue that if you paid alot of money then why would you want to upgrade. I look at as though if i paid alot of cash i would like to replace one part at a time.

My graphics card is a Sapphire X1950XTX and my memory is OCZ Platinum, once again both provided by mesh.

Which is what i stated...only really those 2 branded components.
There are only a slight handful that get full branded mobos for a start.
Most end up with a proper ASUS mobo but one thats specific to MESH only so little or no support from anyone besides MESH including BIOS updates.

[noTHINGface]

... My motherboard is a DFS XL180-2s (Linda Barker special) and the case carpeting is Carpet world 2dddddd-lovely. I reiterate - Blitzen is pretty far from the mark.

[shadowmaster]

Sorry mate but it definitely doesnt.
You are looking at the 550W and not the rated wattage to determine that.

The reason those PSUs are awful is because the slightest upgrade and its tipping the balance. You could argue that if you paid alot of money then why would you want to upgrade. I look at as though if i paid alot of cash i would like to replace one part at a time.

What do you mean by rated wattage?

I would definitely agree with you if you were talking about the 250 watt psu that mesh provide. I do believe that the 550 watt is fine for most things but what you say maybe applicable with the really high end systems that mesh sell, but I think they provide 1000watt psu for those.

Here is a review of the psu (its not that bad).

MADSHRIMPS - Hardware Reviews ,Crazy Projects, Modding Tutorials and Overclocking

Its exactly the same but without the flashy blue light.

Which is what i stated...only really those 2 branded components.
There are only a slight handful that get full branded mobos for a start.
Most end up with a proper ASUS mobo but one thats specific to MESH only so little or no support from anyone besides MESH including BIOS updates.

Sorry did not read your post properly. I do see your point though, the support for the mesh oem asus boards is awful.