Why can't I get past level 4? Is leveling capped for players who are not paying?
All players, paying and free to play, can level up to 20. To get past four, free-to-play players can loot certain Sigils from chests in dungeons and select them as rewards. These Sigils will get you past the current leveling checkpoint. The Sigils are also available in the DDO Store. Paying players don't need Sigils to advance at the level checkpoints so they don't have to pass up the other good loot in the chests for them.