Poor Customer Service and RMA

[iNoXious]

Hi

In ealry January I had to send a graphics card to Scan to be tested as I couldn't get it to work with my PC or a friends PC, On the 19th of January Scan confirmed that it was faulty but unfortunately didn't have a replacement in stock so had to send it to Point of View to be repaired, replaced or credit issued, that's all fine.
I asked how long it would take to receive a card or credit and was told it could take upto 28 days and that they would keep me informed of any updates.

28 days passed and still no update at all... I felt like I'd just been completely left in the dark so requested an update on the 17th of Febuary but still haven't received an update.

Surely Scan know that its really bad customer service to raise people's expectations (by saying upto 28 days) and then not meeting those expectations... its been 34 days now.

When I first brought the graphics card it was advertised as being watercooled (in the description and in the image) but didn't come with a waterblock, I was told on this forum that it was an error on the website and that scan were sorry... well its not good enough.

At first I was able to use a friends graphics card so I had a working PC but can no longer do that so I've been without a working PC for almost 3 weeks (using my friends PC to type this).

Sorry just doesn't cut it, how are you going to compensate me?

[DavidM]

Please can you post your invoice number so we can assist you?

[iNoXious]

I take it my previous post containing my invoice number has been removed so its no longer in public view?

[DavidM]

That is correct - the details have been passed to the returns team to look into further for you - we'll update you further as soon as we can.

[Mark@SCAN]

Hi,

Please accept our apologies for the delay.

I am currently chasing this for you with our supplier returns department and will update you further as soon as I get a response.

Regards

[iNoXious]

I'm not after constant apologies, As I said earlier sorry just doesn't cut it, I want a replacement/credit and compensation. I hope I'm being clear.

[iNoXious]

Its been 39 days since scan sent the card to POV and still no update...

[Mark@SCAN]

Hi,

I can confirm that today we have booked in your replacement card sent to us from POV.

As the original card is no longer available they have upgraded you to the following: LN40988

I will drop you a PM with your new replacement invoice number and you should expect delivery of the replacement via DPD tomorrow.

Regards