Corsair HX450 series modular PSU - possible floppy drive connector problem

[Yellowbeard]

Dear valued customer:

We recently discovered a problem with a small number of modular cables that shipped with the following Corsair power supplies in Europe and Japan :

CMPSU-450HX
CMPSU-450HXAU
CMPSU-450HXEU
CMPSU-450HXJP
CMPSU-450HXCN
CMPSU-450HXUK

This problem only affects 450HX power supplies with serial numbers beginning with R0811, all other Corsair power supplies are fine. The floppy disk drive power connector may be wired incorrectly on your modular cable. Please do not use this connector to power any devices. The rest of the connectors are all wired correctly and may be used safely.

We regret that this problem occurred and will provide you with a complete set of replacement cables at no charge.

For more information or to order your replacement cables, please send an email to:

RAMGUY@Corsairmemory.com
with the subject line: 450HX CABLE SWAP PROGRAM.

In this email, please include your name, address, phone number, and the serial number of your power supply.

If you cannot find your serial number, it is located in two places. One on the box, and one on the PSU itself. Here are examples:

[GoNz0]

is there any way to check if someone has the bad cable instead of getting a replacement set ?

ie a black and yellow the wrong way round ?

[Yellowbeard]

I have not talked to the person directly that ordered this announcement so I cannot say for sure. At this time, if an owner has this PSU and in this serial number range, the best option is to follow the procedure outlined above and we'll send out cables.

[merdat]

is there any way to check if someone has the bad cable instead of getting a replacement set ?

ie a black and yellow the wrong way round ?

Best to follow the advice to be sure.

[watercooled]

Anyone know what the problem was, yet? Just interested.

[Yellowbeard]

Anyone know what the problem was, yet? Just interested.

We know what the problem is and it has been fixed at the point of manufacture.

This problem only affects 450HX power supplies with serial numbers beginning with R0811, all other Corsair power supplies are fine. The floppy disk drive power connector may be wired incorrectly on your modular cable. Please do not use this connector to power any devices. The rest of the connectors are all wired correctly and may be used safely.

[watercooled]

Sorry, I must have missed the part that said they were wired incorrectly.

[Yellowbeard]

Sorry, I must have missed the part that said they were wired incorrectly.

No worries, I do that all the time especially when I need more coffee.

[watercooled]

Same here lol