Voyager GT - no P&P

[will101]

I've just bought a Voyager GT 4Gb from Scan but it won't plug and play in my PC. It works in my parents 3yr old Dell and it works in my HP PC at work. All are running XP.

I've tried setting 'Plug and play aware OS' in the bios to yes and no and also manually scanning for plug and play deveices in device manager.

I built my PC in 2002 and it has an MSI socket A mobo which I would have said has USB 1 but maybe it's 1.1.

Anything glaringly obvious I've missed?

[Yellowbeard]

I'm not aware of any conflicts with any MSI products. Do you have other USB devices working on the MSI or, any other device handy to test it with?

[will101]

I have an MS bluetooth transceiver plugged into the back planel too and that has been powering up intermittently (yes, that dreaded word!) but powered on when I unplugged and plugged back in.

I also have a rather old Creative SB live 5.1 soundcard that I moved down a few PCI slots to improve airflow in the case last week but I haven't found any drivers for it. According to Creative this product 'has reached the end of it's lifecycle' and so they don't have drivers for it available on their website.

When turning the PC on it prompts for drivers for it so maybe this is tying up plug and play such that it can't detect anything else.

[Yellowbeard]

Based on what you have posted, it sounds like the Voyager is OK. You could try it with both the bluetooth and Creative units removed just to test.

[will101]

Sorry for the delay in getting back on this one Yellowbeard.

Seems like USB devices don't tend to work if you have the USB controller disabled in BIOS.... One of those settings you don't really check when switching between setup defaults and high performance settings presets!

[Yellowbeard]

Good news then, at least it is a setting which is free to fix. No RMAs, no replacements needed.

[Pob255]

It might be that windows is turning off the USB
try going into device manager, open the propties on the "USB root hub" and uncheck the "allow the computer to turn off this device to save power"

[Pob255]

PS I do hope these are good robust sticks as I've just ordered 2 for work