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Thread: I cannot fault Corsair!

  1. #1
    Kie
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    I cannot fault Corsair!

    Having recently had a failed AX850 power supply RMA'd by Corsair's ticketing system, I can only describe the experience as top notch. Their initial advice was professional and courteous and the RMA process was made as painless as possible by Corsair. I have had an RMA with them before with a faulty memory module and that was equally impressive. Am I a Corsair fanboy? I suppose you could say that because I own quite a few of their products and have found them to be of outstanding quality but the important thing here is if there is a problem, you can rest assured it will be dealt with in a manner which is sadly lacking with other vendors nowadays. No quibble, extremely prompt and friendly. If any one reading this is thinking about purchasing any Corsair product then I would thoroughly recommend them as a company that actually cares about it's customers. I don't work for Corsair nor have any affiliation with them, I just thought I would highlight my experience because forums can sometimes be a source of complaints and bad dealings, this is the other side! Thanks again Corsair.

    Kind regards, Kie

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    gupsterg (29-08-2015),KeyboardDemon (29-08-2015)

  3. #2
    Seriously casual gamer KeyboardDemon's Avatar
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    Re: I cannot fault Corsair!

    How recently was your RMA processed and where did you send the PSU?

    I ask this as I had to RMA some memory modules to them and while the process itself was quite fast there were a number of issues with the RMA that meant I had to chase them and send email to rectify the situation, I sent it Red Vengeance RAM and they send me pictures of faulty modules explaining that my RMA had been refused due to issues with the RAM I sent, but the pictures clearly showed Blue Vengeance memory rated at 1600mhz where my memory was originally 1866.

    My issues date back to early July, if your experience is more recent and you had no problems with being sent incorrect emails giving you details of RMAs belonging to other customers or your own RMA products getting mixed up with items sent in by someone else then that would indicate that Corsair's new RMA facility in Bolton have ironed out the creases, fixing all of the faults that led to my issues back then.

    My experience hasn't put me off using Corsair in the future, an RMA I sent to them previously was as easy the one you have experienced with your PSU, so if your recent experience shows that their usual service has resumed then that's enough to restore my faith in the brand.

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    gupsterg (29-08-2015)

  5. #3
    Kie
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    • Kie's system
      • Motherboard:
      • Asus Sabretooth TUF, X79 Chipset, Socket 2011
      • CPU:
      • Intel Core i7 3930K o/c'd to 4.2 Ghz, Corsair H100 Liquid Cooler
      • Memory:
      • 32GB (8x4GB) Corsair Vengeance 1600Mhz DDR3
      • Storage:
      • 480GB & 120GB Intel 520 Series SSD's, 2TB WD WD20EARX Caviar Green, 2 x LG BH10LS30 Blu-Ray Burners
      • Graphics card(s):
      • 2 x EVGA GTX 680's in SLI
      • PSU:
      • Corsair Pro Series Gold 850AX Fully Modular
      • Case:
      • Coolermaster Haf X v.2
      • Operating System:
      • Win 7 Ultimate
      • Monitor(s):
      • 3 x BenQ XL2420T
      • Internet:
      • BT Infinity 2, 80 down, 20 up

    Re: I cannot fault Corsair!

    My RMA was within the last two weeks or so and I was sent a shipping address label to their new facility in Bolton (I believe it may depend on which item you're returning). I've had no problems with communications and as I said in my post, the whole procedure was faultless. Believe me, I would say if it wasn't and I'm pretty sure Corsair will get things sorted out to your satisfaction.

    Kind regards, Kie

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    gupsterg (29-08-2015)

  7. #4
    Seriously casual gamer KeyboardDemon's Avatar
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      • 16gb (4x4gb) Corsair Vengence Red (1866mhz) - (Because it looks good in a black mobo)
      • Storage:
      • Crucial M550 SSD 1TB + 2x 500GB Seagate HDDs
      • Graphics card(s):
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      • Case:
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      • Operating System:
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      • Internet:
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    Re: I cannot fault Corsair!

    No, the issues appeared to be across the board, or at least with RAM and PSUs, during my RMA process I was sent an email to notify me that I had been sent a replacement PSU, even though I've never owned a Corsair PSU, at least not yet anyway.

    It doesn't matter now though, I contacted Corsair when there was an issue, they investigated and resolved the issue. What more could I have asked for?

    All companies make mistakes, what sets the good ones apart from the rest is how they deal with putting right what's gone wrong, and like you, I can't fault Corsair for the outcome I experienced.

  8. #5
    Kie
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    • Kie's system
      • Motherboard:
      • Asus Sabretooth TUF, X79 Chipset, Socket 2011
      • CPU:
      • Intel Core i7 3930K o/c'd to 4.2 Ghz, Corsair H100 Liquid Cooler
      • Memory:
      • 32GB (8x4GB) Corsair Vengeance 1600Mhz DDR3
      • Storage:
      • 480GB & 120GB Intel 520 Series SSD's, 2TB WD WD20EARX Caviar Green, 2 x LG BH10LS30 Blu-Ray Burners
      • Graphics card(s):
      • 2 x EVGA GTX 680's in SLI
      • PSU:
      • Corsair Pro Series Gold 850AX Fully Modular
      • Case:
      • Coolermaster Haf X v.2
      • Operating System:
      • Win 7 Ultimate
      • Monitor(s):
      • 3 x BenQ XL2420T
      • Internet:
      • BT Infinity 2, 80 down, 20 up

    Re: I cannot fault Corsair!

    I did say they would take care of it, I'm pleased it's worked out for you.

    Kind regards, Kie

  9. #6
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    Re: I cannot fault Corsair!

    @Kie,

    I really appreciate you making the effort to share your very positive experience with our support team (RMA process). I'll be sure to share this post with my team so that they can see that their hard work is never neglected, but rather well regarded. We'll continue to do our best for you guys to make sure that that support you get is always top notch. That said, we're obviously not perfect. We do slip from time to time, but do act on it promptly to rectify what ever the situation may be.

    Again, thank you for sharing your feedback. Should you need anything from us, feel free to contact me anytime

  10. Received thanks from:

    KeyboardDemon (01-09-2015),Kie (02-09-2015)

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    Re: I cannot fault Corsair!

    Another +1 for Corsair from me. Have never had to RMA anything fortunately, however have spoke to their support a few times and service is always top notch, wish more were like them.

  12. #8
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    Re: I cannot fault Corsair!

    Quote Originally Posted by CalumH93 View Post
    Another +1 for Corsair from me. Have never had to RMA anything fortunately, however have spoke to their support a few times and service is always top notch, wish more were like them.
    Thank you Happy to hear your pleasant experience with our support guys!

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    Re: I cannot fault Corsair!

    Hey greybeard..yup its me bro..im on hexus..just hope i can help here too..

    If i may add..
    Corsair rma vs any other brand..
    And corsair is always no.1 on the list..they will always go that extra mile for any client/user..even after hours..i dont think people realize just how busy their teams are..for starters..theive got their daily office responsibilities..a.d seldom..late hours..then they have to manage all participating forums..

    And thru out all that daily routine..they always help were they can...
    Its a rare occation..like 1-20..when somethings scew..and tbats 1 in a million.

    Love you corsair..
    Always will...

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