Hi Corsair peeps,
Just wondering if you sell replacement wireless receivers for the Corsair VOID headset?
Managed to break mine so need a replacement :(
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Hi Corsair peeps,
Just wondering if you sell replacement wireless receivers for the Corsair VOID headset?
Managed to break mine so need a replacement :(
Hey Disturbedguy,
I honestly don't know 100% if we have those receivers as a spare part, but if we don't, I'm pretty sure that I can pull some strings to get you a replacement. Submit an RMA request and post your ticket # here so I can use it as a reference.
Cheers dude
At work at the moment have limited access so will do this tonight.
Hi Greybeard,
My RMA number is 6708413
Thanks in advance
Greybeard,
The ticket has had a reply, I just want to check its you?
Thanks man. I just looked at it and that's not me, It's one of our tech support guys.
So I just got off the phone with one of the customer service reps. Looks like we do not have that part yet as a replacement. So what I'd suggest is, lets get that headset replaced via RMA. As for the shipping arrangement, I'll work something out for you. We'll use your current ticket # to process this RMA.
If you have questions about it, let me know. Also, I'll be handling your ticket from this point on.
Dude thats freaking awesome!
Just let me know what I need to do!
Just print out the label that our customer service will send to you shortly (probably sent already). Once you have everything packed up, send it back to us and we'll send you a replacement headset.
Greybeard ive just received further UPS labels?
Do I use the ones I got from yourselves or the UPS ones?
Those two are the same. That label is actually a call tag, so all you have to do is set up a schedule pick date with UPS and they will come at your place and pick up the package.... its more convenient :)
Ahh cool, ill sort packaging and arrange collection.
Cheers!
Just in case you run into any issues during the process, let me know right away :)
And this is why I continue to buy and recommend Corsair. Good show chaps :thumbsup::thumbsup:
Thanks :) I am very glad to hear that!Quote:
Originally Posted by Jowsey
Just an update, been mad busy with work but hopefully packaging and sending this soon!Quote:
Originally Posted by Greybeard
No rush man, you're good. You can always send it anytime within the 90 day period :)
Greybeard, I completely forgot about this due to some family stuff.
Am I still ok to send this back on the original RMA number?
That RMA number might be VOID now...
I'm sorry. :(
I\'m so sorry for not getting back to you on this sooner, man. I got tied up with other matters for the last week or so. Anyway, I think that RMA is no longer active. It\'s best that you create a new one post it again here so I can push it through the queue.
No worries.Quote:
Originally Posted by Greybeard
Cheers mate, I will do...will send them off this time...
Sounds good :) keep me posted.
Hi Greybeard,
I've raised this gain now under reference - 6739886
Thanks :)
I've already forwarded your ticket to our RMA team. They will contact you shortly with further instructions.
Cheers fella.
Once I get it through ill sort this to send back this time..honest
Cool! Let me know if you run into issues during the process
Had an e-mail back, should ship tomorrow, can't wait to get it back, sick of using the PX21 headset I have!Quote:
Originally Posted by Greybeard
Just checked your ticket.. and yeah, looks like it has an outbound schedule tomorrow. I'll keep an eye on it, just to make sure nothing go sideways.
You da manQuote:
Originally Posted by Greybeard
Nooo its out of stock :(..
Cant wait to get the thing back :p
Headset has arrived. thanks for all the help!
That's great news! No problem at all :)
Tested it last night, all working.Quote:
Originally Posted by Greybeard
First turned it on and it wanted to firmware update, but it got stuck and did nothing for about 40 minutes.
Found instructions on how to get it out of boot loader mode, now working fine :)
Feels better too and I think the mic might be slightly different too? Is it a newer revision?
Sweet! Not sure though why it went to boot loader mode when prompted to flash the FW.
The mic has been the same since launched. I don't remember if we had made some tweaks on the mic during production runs. Afaik, they've been the same. Well that's good to know that it feels better.
Awesome.Quote:
Originally Posted by Greybeard
I may be remembering how the mic looked, incorrectly :)
Thanks,
Yup, no problem :)