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Thread: Lifetime Warranty?

  1. #17
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    Re: Lifetime Warranty?

    Quote Originally Posted by Saracen View Post
    Two parts to that, and I know it seems obvious, but .... "lifetime" and "warranty".
    I read this whole post in Judge Rinder's voice... and it was very convincing, heh heh!!

  2. #18
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    Re: Lifetime Warranty?

    In our case at least the rule of thumb is IF 1 is to 1 is available, our customer service will offer you the exact same SKU. Otherwise, whatever's the most comparable to the item you're RMAing.

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    Re: Lifetime Warranty?

    Quote Originally Posted by Greybeard View Post
    In our case at least the rule of thumb is IF 1 is to 1 is available, our customer service will offer you the exact same SKU. Otherwise, whatever's the most comparable to the item you're RMAing.
    That may be true but god forbid if you didn't keep that receipt for it...bought a dual channel Vengeance kit back in 2011 and started having issues with it recently..had a ticket created for RMA and said no longer had original invoice (it's been over 6 yrs and 2 moves later) and I have been refused RMA..if I take my car into a dealership for warranty work, they look at build date, run the VIN to make sure no blocks, and then warranty work is done..no receipt is required...I just got a WD NAS hard drive replaced under warranty..bought back in 2013..couldn't find the receipt and still, WD replaced it.

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