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Thread: Contact details for warranty claims

  1. #1
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    Contact details for warranty claims

    Hi,

    What is the process for a warranty claim? I've got some XMS3 where one stick has gone bad - memtest86 reports errors whichever slot it's in whilst the other 3 modules get no errors reported.

    Thanks
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

  2. #2
    Corsair Rep CorsairPas's Avatar
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    Re: Contact details for warranty claims

    Hi Badass,

    Please create a support ticket on corsiar.com and they will guide you through it

  3. #3
    Senior Member
    Join Date
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    • badass's system
      • Motherboard:
      • ASUS P8Z77-m pro
      • CPU:
      • Core i5 3570K
      • Memory:
      • 32GB
      • Storage:
      • 1TB Samsung 850 EVO, 2TB WD Green
      • Graphics card(s):
      • Geforce GTX 950
      • PSU:
      • Corsair HX520W
      • Case:
      • Silverstone SG02-F
      • Operating System:
      • Windows 10 X64
      • Monitor(s):
      • Del U2311, LG226WTQ
      • Internet:
      • 80/20 FTTC

    Re: Contact details for warranty claims

    This is getting to be a joke. I am going around in circles with support. I have 2 tickets, 620852 and 624181.

    My machine has 32GB RAM. It is a single kit. 1 module is faulty. I must send the entire kit back. This means I cannot use my computer for work.

    I ask if there's a way around. Apparently express replacement is that way. I pay money on my credit card to receive a new kit, it is refunded when the faulty kit is returned. Fine.

    Why has it been going around in circles for 2 weeks. I just want the site to be updated so I can put my damn credit card details in!

    Why is it that each time I ask for an update, nothing has happened?
    "In a perfect world... spammers would get caught, go to jail, and share a cell with many men who have enlarged their penises, taken Viagra and are looking for a new relationship."

  4. #4
    Corsair Rep CorsairPas's Avatar
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    Re: Contact details for warranty claims

    Hi Badass,

    Sorry to here this is taking so long let me escalate this for you

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