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Thread: Lost phone containing Steam app

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    Question Lost phone containing Steam app

    Hi everyone, I lost my phone and it has Steam app in it. I want to ask how I want to cancel Steam Guard there and I want to re-enroll on my new phone. Is there any way to solve it?

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    Re: Lost phone containing Steam app

    Quote Originally Posted by miscop1122 View Post
    Hi everyone, I lost my phone and it has Steam app in it. I want to ask how I want to cancel Steam Guard there and I want to re-enroll on my new phone. Is there any way to solve it?
    Yes. Per the steam FAQs:
    https://help.steampowered.com/en/faq...64D3-1C31#sold

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    Senior Member Macman's Avatar
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    Re: Lost phone containing Steam app

    Same situation, contacted Steam and had a back and fourth. They asked to confim previous purchases etc and removed steam guard allowing me to gain access again.

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    Re: Lost phone containing Steam app

    Quote Originally Posted by miscop1122 View Post
    Hi everyone, I lost my phone and it has Steam app in it. I want to ask how I want to cancel Steam Guard there and I want to re-enroll on my new phone. Is there any way to solve it?
    My phone broke a couple weeks ago, so I was in your exact situation.

    Just go to steam support (you don't need to be logged in since it uses a separate account system) and give them all the information they ask you for. I got my account back in ~2 days

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