Gameservers

[format]

So today, around 7pm, after 4 and a bit years of our clan being with them, GameServers completely nuked 5 of our CS:S and HL2 servers and our 1 TF2 server.
This means 4 years of coding, scripts, maps, cfgs etc etc etc.
They also deleted our ventrilo server.
Not sure how many of you know exactly how much work this included - the servers where running mods like Zombie Panic, Gungame, SourceMod DM, etc etc.
Clan leader is now in Gameservers IRC and it appears someone has severely fecked up somewhere.
What I want to know is, are we due any kind of compensation, given all the hard work that's gone in to it!

[Saracen]

Did you not have any facility to do a backup of what you had installed? If so, and you didn't do so, I doubt you'll have a leg to stand on regarding compensation.

In fact, unless you were explicitly paying for backups, I doubt you'll have any chance anyway. I think every hosting company I've ever used has always had clauses in their T&Cs about users being responsible for backing up their own accounts.

In any event, whether you stand a chance or not will almost certainly depend on what the contract said .... but I suspect it's unlikely.


PS. I know nothing about Gameservers - not my scene. The above comments are general.

[GoNz0]

sorry m8, they dont cover any backups, i work for a GSP and we tell the customers to backup there stuff as we cant control if a server is going to blow up and wipe the lot out.

tbh its common sence not to assume your stuff is safe and to have a copy on your pc, and also upload stuff like that to your website as well.

as you have just found out

if they have any brains whatsoever they will use an undelete app you find your game folders, then they can restore them and move the mod files to a new install as we do when someone drops a clanger

that or lose a customer.

then again a lot of GSP's dont want to bother doing that stuff, unlike us

[x2o]

You did read the terms and conditions when signing up?

http://www.gameservers.com/legal/tos.php

IX. DISCLAIMER OF WARRANTY:

A. You expressly agree that use of our services or any of our materials is at your own and sole risk.

B. Our services are provided “as is” without warranty of any kind, either express or implied, including but not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

C. We make no representations or warranties that our services or any materials contained therein will be uninterrupted, timely, secure, or error free; nor does GameServers make any representations or warranties as to the quality, suitability, truth, usefulness, accuracy or completeness of our services or any of the materials contained therein.

D. You also understand and agree that any material and/or data downloaded or otherwise obtained through the use of our services or any of the materials contained therein is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download of such material and/or data.

E. You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. GameServers does not assume any responsibility or risk for your use of the internet.

F. We make no warranty regarding any goods or services purchased or obtained through our services or any transaction entered into through us and are not responsible for any use of confidential or private information by sellers or third parties.

G. We may change any of the information found on GameServers.com at any time without notice including the terms of service without notice. We make no commitment to update the information found on our servers or in our services. We make no commitment to update the materials.

H. The warranties and representations set forth in this agreement are the only warranties and representations with respect to this agreement, and are in lieu of any and all other warranties, written or oral, express or implied, that may arise either by agreement between the parties or by operation of law, including warranties of merchantability and fitness for a particular purpose. None of these warranties and representations will extend to any third person. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

Your responsible for your own backups with gameservers which has always been the case even when they where Clanservers.

I've had a server with them since back in 2005.

[Tr0gdor]

If it was as much hard work as you say it's common sense to back it up yourself regularly.

[Bleak]

Just one of those things, nothing you can really do by the looks of things. Unfortunately some people learn the hard way.

[GoNz0]

well all the stuff would be on the persons pc who uploaded it so whats the issue ?

[format]

You did read the terms and conditions when signing up?

http://www.gameservers.com/legal/tos.php


Your responsible for your own backups with gameservers which has always been the case even when they where Clanservers.

I've had a server with them since back in 2005.

I'm not the CL , (and therefore wasn't the one who signed up) I'm just curious is all.

I thought maybe they could have given us warning before nuking everything

[moogle]

I thought maybe they could have given us warning before nuking everything

Did they say that they deleted or did they say it was due to hardware failure?

[format]

Hardware failure or accidental deletion as far as I'm aware.

[DR]

So today, around 7pm, after 4 and a bit years of our clan being with them, GameServers completely nuked 5 of our CS:S and HL2 servers and our 1 TF2 server.
This means 4 years of coding, scripts, maps, cfgs etc etc etc.
They also deleted our ventrilo server.
Not sure how many of you know exactly how much work this included - the servers where running mods like Zombie Panic, Gungame, SourceMod DM, etc etc.
Clan leader is now in Gameservers IRC and it appears someone has severely fecked up somewhere.
What I want to know is, are we due any kind of compensation, given all the hard work that's gone in to it!

Guess you got a fun weekend ahead of yourself rebuilding and tweaking it!

No point killing anyone over this - get the server back online and start playing again.