um...help me get angry...

[SilentDeath]

wouldnt it be easyer to ask the shop you got them to replace them with a new pair, save you writing all the letters... legaily its their responsibility *i think*. In this situation I would expect the shop to give you another pair from there stock at the time you take them back, unless there expensive and they dont have any stock of them in the shop. dunno.. me = bike n00b.

[shiato storm]

yeah, its what I said to the bike shop. thing is they dont stock these forks. they came with the bike when I bought it...as do lots of the bikes in their store. so I suppose its not beyond them to replace them to be honest. valid point I shall mention this to them.

[subucni]

It's the same as a PS2 i think, once it goes passed 14 days after purchase it has to be dealt with by the manfacturer. After all Evans are a good and respected company themselves, but the only thing they might do would be to give you a pair from themselves if fox agree to replace them but send the replacements to evans. But then it seems like fox's courier service is good so, if they agree to replace them, it doesn't sound like they'd take long to get to you anyway. nice letter by the way, very too the point, and your right a bit about the type of riding you've done isn't needed after removing the section on how far you rode.

later

[shiato storm]

yeah, just shouldn't happen full stop - unless i'd jumped off a 20 foot high wall of course, but lets think that though a little; if I did would I be here now? no, i'd be in hospital with a shattered palvis thanks to a seat post inserting itsself up my bottom...
so me and jumping just dont go too well together!
not too bothered with the fact that their courier service is ok, just that for yet another week I can't use my virtually brand new bike! sucks A big time...

[5lab]

you should just get some decent, well built forks to begin with mate, ya wouldnt be doing that to some z150s

[subucni]

sounds like someone's trying to start a fight, haha. there's nothing wrong with fox dude. for rear shocks anyway.

just kidding.

you could always tell them you use it get too and from work or something, and have had to get taxi's/buses due to the problems, see where that gets you

[5lab]

tbh you could still ride the forks to/from work etc, so i doubt that'd get ya very far

[Rave]

It's the same as a PS2 i think, once it goes passed 14 days after purchase it has to be dealt with by the manfacturer.

No, this is a common misconception that never seems to go away. When you buy a product from a retailer you have a contract with them, NOT the manufacturer. Really, it should be up to Evans to write this letter to Fox, all shiato storm should have to do is walk in to the Evans shop and say that he'd like a replacement and has every right to expect one. As far as I'm aware there is no actual time frame in law regarding when they have to replace the forks rather than repair them, but I think the guidance says that if they fail in the first 30 days it's reasonable to expect a replacement rather than a repair. After that the shop is within their rights to offer to repair it as long as this doesn't take an excessive amount of time. If it fails a second time within the warranty, again I would expect a replacement rather than a repair. This all assumes that you've not been abusing the product, and that it broke of it's own accord rather than you damaging it, of course. In this case, it does sound like you've just got a duff pair of forks. Ultimately though, it's up to Evans to resolve this to your satisfaction.

Rich :¬)

[shiato storm]

never the less, a short sharp letter never hurts now does it - especially since the 'repair' they did wasn't that much of a repair.

[SilentDeath]

yeah, its what I said to the bike shop. thing is they dont stock these forks. they came with the bike when I bought it...as do lots of the bikes in their store. so I suppose its not beyond them to replace them to be honest. valid point I shall mention this to them.

Then one would expect them to replace the whole bike, from one in there stock, sending the damaged one back for repair to the company that made it.

[shiato storm]

ah, yeah and there is the minor problem you see - my bike was in a sale, 'cause its a 2002 model bike, and so had about £300-400 knocked off its original price tag, the equivelant bike THIS year has got lower specification parts ...so you see a 'straight swap' would kind of p*ss me off a little...and its also not in any sale and actually comes to £200 more than the amount I originally paid. in short mine was a very good deal. at the time. and it was the last one they had left [lucky it was my size!]

so i'm in a bit of a stitch on that front.

[shiato storm]

...latest development; they called whilst I was coaching a crew this morning - as I suspected they would, and got my mum instead. apparently they had quite a bit of a chat too...gee, thanks mum (not). so anyway they recon its just oil left over from the service of the forks, though I know for sure it isn't as I cleaned that off the night before I used them, and thankfully my mum said that its not what myself and the bikeshop found...oh and the forks havent actually arrived there yet - they just got my letter and were responding to it, so i do think they are helpful blokes and know what they are talking about etc. but the forks are faulty and I doubt theres anything they could do to fix them. as I said in the letter, I wouldn't be satisfied without replacement at least...

[shiato storm]

Right...this is taking the piss.
I called evans today and the didn't actually send the forks away after speaking with the manufactures (or UK representitives of Fox at least). the oil could have just been from the last service they had and was just getting cleared out of the bottom so nothing to worry about.
I went along to the bike shop to pick up my bike and, now, working forks.

but I was let down YET AGAIN!!!

it seems some bright spark at evans opened up the forks and changed the travel from 80mm to 100mm, without my expressed wishes to do so. I firstly thought that the forks being opened by evans in the first place was a bit odd but for them to have messed with them is just WRONG. if they put them back the exact same way they should be then a serious fault has developed for them to suddenly grow from 80 to 100 in no time at all!!

when I picked up the bike the sliders looked a little long, I rode around a bit and sure enough the handling was completely different and were severely knocking when they rebounded i.e. No dampening going on, regardless of the twiddly thing on the top.
I'm very pissed off now.

I want to kill some one.