No To Pixmania This protest is about pixmania.co.uk not honoring the price for the LG LCD TV, even after they took money out of people accounts and now are trying to refund the money, trying get out of the contract between both parties. All we want is the TV for the price it said on the website, there is nothing in their T&Cs about mispricing.
Somehow, I doubt you're going to get a lot of support.
This happens all the time, and on every previous occasion it's been brought up on here the conclusion has been that the firm did nothing wrong.
Still irritating, but when HUKD and so on exist to take advantage of these deals it's no surprise that they don't ship the products. If it was one or two, then they probably would, but these days it seems like every deal of this nature is jumped on by a few thousand people.
So long as Pixmania do refund people who want to cancel their order they're doing nothing wrong.
Mistakes happen and many businesses wouldn't survive if they were forced to honour them all.
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, If it were the other way round, they would hold you too it.Originally Posted by Salazaar
You mean if Pixmania were buying something off you and you got the price wrong?
You'd have every right to continue the sale at the full amount or offer a refund, at the purchasers choice. This sort of situation has been discussed at length before now and the various trades acts are fairly clear about it.
Just because something's priced up one way doesn't make the seller beholden to sell it at that price (though it does make them look rather foolish).
I'm afraid you have almost zero chance of getting a bargain of a lifetime TV just because some Pixmania merchandiser made a typo.
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Not really. DSR provides 7 days cooling period in which to withdraw from the contract.
Edit: Don't know if Pixmania also buy stuff back, so I assumed that it meant that if the buyer somehow misread the cost of a product he bought.
I think he meant if Pixmania had overpriced the item and you bought it, and then when they corrected the price, you asked for a refund. And the answer would be no (except as a gesture of goodwill) because they are offering the goods at a price - you are free to accept or decline - you are not forced to buy at the price they offer it at. If you accept, then it is a price you are happy with. If they subsequently reduce it - thats just the way it is.
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That said, Amazon.co.uk refunded me £2.xx without fuss when I noticed the price of my .mp3 player dropped the day after I ordered (and before it had shipped).
Ah, I see what you mean.
If the price drop was in the 7 days after purchase then I would have thought that the DSR would be applicable - ask for a refund and then repurchase (or not) at the lower price. If it was outside the 7 days then it's just one of those things that happens in retail - prices do drop after a while, you just have to accept it.
Either way I don't think it has a lot of bearing on the OPs problem (or lack of - buy TV, TV not available for price displayed, money refunded).
Yeah, I seem to remember that Amazon is one of the few retailers that have a pro-active policy on this. Good on them.
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The problem is they took the money and the TV was in stock, now they have refunded the money.
Its like me buying a tv then finding out i paid too much for it and then just dumping it in the shop, and stopping the payment.
What was the price difference? How much would you expect to pay retail, and how much did pixmania have it at online?
If it's just 'a great deal' that they're not honouring, then you might have a point. If it's a genuine mistake and there's no way they'd be selling them at such a low price, then you're just being a pikey.
sig removed by Zak33
So they've cancelled the sale and refunded you? What have you actually lost? Are you in any way worse off than before the sale?
All that's happened is that you've not gotten a TV for a price that would have presumably* cost Pixmania to fulfil.
*If it was making them money then they wouldn't have cancelled the order.
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^Waste of time perhaps? I don't think that it is something they could possibly honour, though as a little PR spin, it wouldn't hurt to give out some £5 vouchers, or through free shipping with the next order. I am sure it won't please everyone, or even most, but it would score some points for me.
I am guessing it's probably this deal: http://www.hotukdeals.com/item/65958...-led-tv-199-2?
It's £1.4k at Dixons, the cheapest I've seen after a quick Google is just over £1.1k so definite misprice.
Bottom line on this one is the point at which you are deemed to have made a contract with pixmania. That will be stipulated somewhere in the T&Cs, but I doubt very much that it's when they take the money from your bank account, as counter-intuitive as that may seem. It's one of the big discrepancies between distance selling and retail - the shop can take your money without actually promising to sell you anything, and as far as I'm aware there's nothing in law to stop them.
The worst time I had for this was when I purchased (from two different etailers) an MSDN subscription and a large LCD TV / monitor. I was well over £1000 down from my savings account for more than a month, and both etailers messed me around before eventually admitting that they couldn't supply the goods. That screwed me out of a lot of interest, and caused me a lot of inconvenience and hassle. Personally, I chalked it up to experience and won't buy from those etailers anymore...
Haha a 47" £1100 TV for £199 ? I bet you do...
..and ordered in the thousands by the HUKD forumers...
Nicely putPikey is such a great word.
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