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Thread: 7 day (Dabs) return service Questions

  1. #1
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    7 day (Dabs) return service Questions

    Ive not had to use the service, but If my monitor had a dead pixel, I wanna send it back, within 7 days.

    Return Items
    The next page will list each item you wish to return and will ask for two pieces of information:
    1. Serial Number(s)
    2. Reason.

    1.We only need the serial number if an item is faulty. If you are returning a quantity of more than 1 for a particular type of item then we need a serial number for every faulty item. The serial number can be on the box or the item itself, usually prefixed by SN: (note, not all products have a serial number).
    2.Please help us to help you by giving a short but descriptive reason for returning the item.
    Typical reasons for return:


    Non faulty: Returning within seven days of purchase, unopened.

    Non faulty: Wrong item sent, this is a...

    Non faulty: I have made a mistake and selected the wrong product.

    Faulty: The item arrived damaged..

    Faulty: The item will not power up.

    Faulty: The item powers up but then... describe fault.

    Faulty: I have had this item over a month and ...describe fault.

    I dont like the way it says "Non faulty: Returning within seven days of purchase, unopened
    This oviously means what it says on the site, no fooling around having a look at it first.

    However, there seems to be more leniancy with "Non faulty: I have made a mistake and selected the wrong product."
    Now, does this mean that I can have a look at it, then send it back?

    If anyone knows about the legalities of the 7 day returns, or has had experience with returns to Dabs, or even has a better recommendation for a supplier (for 1760NX LCD Display), please post.

    Ive wanted this bloody monitor for weeks now, but havent found a supplier who I'm happy with buying from, as I really dont want any dead pixels. I have been through most routes, trying to get the checks done to ensure no dead pixels, but to no avail, and I dont want to spend my hard earned cash on a dud LCD.

    Cheers

    BoB_DoG

  2. #2
    HEXUS.social member Agent's Avatar
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    I had the same, but mine was faulty.

    It took 9 months and a small claims proceedings before i got my refund.

    Good luck.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

  3. #3
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    I'll take that as a negative review of their service then. Anyone got any other opinions or options?

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    Hexus.Jet TeePee's Avatar
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    I managed to get a replacement from dabs without much difficulty over a broken motherboard once,

    BUT
    Dabs are very picky about the TFT dead pixel issue, and WILL refuse a refund under the distance selling regulations if the box has been opened. In fact so much so that dabs were questioned about this very issue on 'Working Lunch'. The regs don't actually state if you can open and examine the product before returning it or not, and dabs have decided that you can't, although a precedent has yet to be set in court.

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    very interesting, and quite useful. has anyone had any experience with other online retailers, as this isnt giving me much faith in buying something I cant see, as if I look at it, then I have to have it.. Its like buying from gypsies (to all you cyber gypsies out there, dont take offence, and dont burn down my house ).

  6. #6
    Kirstie Allsopp Theo's Avatar
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    • Theo's system
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      • CPU:
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      • Memory:
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    Never had a problem with anything I've bought from dabs before... so I can't really comment.. BUT! If you live anywhere near Bolton/Manchester, go to the head office. You might not achieve anything with your claim, but you'll see the most attractive receptionist in the world ever! Volume 12

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    lol, dunno if the 8-10 hour round trip would be worth it, if I didnt get my LCD, but then again I havent seen this receptionist yet

    BoB_DoG

  8. #8
    Kirstie Allsopp Theo's Avatar
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    • Theo's system
      • Motherboard:
      • Asus P5B Wifi deluxe
      • CPU:
      • E6600 @ 3150Mhz
      • Memory:
      • 2x2GB OCZ 6400
      • Storage:
      • 1x80GB Maxtor
      • Graphics card(s):
      • 640MB 8800GT
      • Monitor(s):
      • ASUS M221u
      • Internet:
      • Be Value
    Send it to me and let me go! PLEASE!

  9. #9
    bloo i tell y00 Creature's Avatar
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    ive heard way to many bad things about dabs.
    i dont think ill ever use them

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