Since when did DHL start phoning & alerting you of deliveries ?

[melon]

I received 3 phone calls today from DHL on a withheld number that said I had shipment ( which I do ) needing to be paid .

The thing is , I always do this once I have the invoice here and its been delivered - not beforehand - so I dont why they've decided to do this now.

The other thing is I dont even think it was the same web address either ( the phone call was pretty fast and not your usual slower automated voice )

Is there a scam going about ?

[Butcher]

Lots of scams of this sort - last time DHL needed me to pay something they sent me a letter.

[Lucio]

The common sense thing to do is to phone DHL on their published number, with your parcel tracking number, and ask what the status of your parcel is.

[peterb]

Lots of these are just fishing - send out enough and there is sure to be someone expecting a delivery. There are usually only fees to be paid if it is an import and there is import duty and/or VAT to be paid. As others have said, those are usually payable at time of delivery, or on presentation of an invoice. If in doubt, call DHL.

[melon]

Lots of these are just fishing - send out enough and there is sure to be someone expecting a delivery. There are usually only fees to be paid if it is an import and there is import duty and/or VAT to be paid. As others have said, those are usually payable at time of delivery, or on presentation of an invoice. If in doubt, call DHL.

yup thats what I plan to do now ( if their open ) cant remember...

[Funkstar]

Did you get through to them?

I would have told the person on the other end about the phone calls to see what they said about them.

[melon]

Did you get through to them?

I would have told the person on the other end about the phone calls to see what they said about them.

Yes,eventually , and apparently the phone calls were genuine ..

The strange thing about it all too ,was that my shipment wasn't showing up on their site after I entered my waybill, so there was really nothing official to say I had anything to pay customs at all, nothing other than those dodgy phone calls of course....