The helpdesk, in their infinite wisdom, have just employed Dull Dave, one of the blandest men in Britain - possibly the world. The man has the ability to leech any interest out of a subject so quickly it's uncanny.
One minute you're talking about how you really enjoyed some movie, then next minute he's telling you how it was shot on panachromatic 70mm stock as a base print with colour added in post production by a morphing process involving pixellated prediction of motion and .....
..and the next minute you're waking up in a hospital the moment they switch the life support machine off as you've been in a coma for seven years.