Consequential damage - is the retailer liable?

[Saracen]

When I was a checkout chick at my local Waitrose, we were trained in packaging for customers, and were always told not to pack heavy on top of fragile. This person needs to be identified, taken out the back and whipped until they bleed. Or, you know, reminded not to do it.

Possibly. I did stress I wasn't wanting to get anyone in trouble, but that checkout staff need to be a little more careful that that. The manager did ask for the cashier's ID from the bottom of the receipt, so I suspect that, erm, retraining followed. I also wasn't expecting the £10. Frankly, replacing the spinach would've been fine with me. But hey, I wasn't going to argue.

[Saracen]

Waitrose probably made more money from selling you that one bag of spinach than Kingston did on the memory card and card reader

I rather doubt it, but I take the point.

Waitrose aren't the cheapest place to shop, but I also think the reputation as expensive is unfair. For a lot of 3rd party branded products, they're much the same as the big stores. Some of their own-brand products are not as cheap, but personally, I find quality to usually be better. I guess you get what you pay for. And, for sure, some 3rd party products aren't cheap, but again, of good quality.

For veg, I could get as good from markets or farm shops, but Waitrose is (conveniently) within walking distance. Markets and farm shops aren't, and by the time I've added time and fuel ....

And we do use farm shops and small butchers, for preference, but only for large amounts, not for the two or three times a week shopping.

[peterb]

Be careful with all that spinach

[Saracen]

Be careful with all that spinach

Rumbled. Outed. Busted.

[jim]

Well, that's been a swift turnaround. They've not only offered me the full £20 refund, but one of their employees will be collecting it in person...