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Thread: xfx not honoring the warranty

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    Angry xfx not honoring the warranty

    i have an xfx r9 290 and it is giving black screen on boot
    i contacted them and they said ship the card to their hong kong warehouse and it will take 2 months for rma

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    Previously modd1uk Cornholio's Avatar
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    Re: xfx not honoring the warranty

    Hong Kong warehouse wtf, last I heard their UK RMA was in Preston (I've dealt with them personally in the past). And I would NEVER buy another XFX product as their UK returns team are a bunch of mindless idiots who can't find a fault on a card that crashes within 30 seconds of turning the PC on. Morons.

  3. #3
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    Re: xfx not honoring the warranty

    Not sure what the local RMA arrangements in Canada (where the OP is located according to their profile) are though... HK may well be just as quick as UK.

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    Treasure Hunter extraordinaire herulach's Avatar
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    Re: xfx not honoring the warranty

    Quote Originally Posted by ekamdeep View Post
    i have an xfx r9 290 and it is giving black screen on boot
    i contacted them and they said ship the card to their hong kong warehouse and it will take 2 months for rma
    Seems like they are in fact honoring the warranty, just not in a way you'd like.

  5. #5
    SUMMONER
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    Re: xfx not honoring the warranty

    I was under the impression that XFX was return via point of purchase, with the distributor simply replacing faulty for a new equivalent item, or is that for PSUs only!?

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    Banhammer in peace PeterB kalniel's Avatar
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    Re: xfx not honoring the warranty

    Quote Originally Posted by ekamdeep View Post
    i have an xfx r9 290 and it is giving black screen on boot
    i contacted them and they said ship the card to their hong kong warehouse and it will take 2 months for rma
    And what turn around time does it say in your warranty?

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    Re: xfx not honoring the warranty

    It's worth trying your retailer - never know they may help you out. I had a similar experience with Corsair a few months back where they expected me to ship my heavy mechanical keyboard from the UK to the netherlands for warranty service (at MY cost!!) and it would then take 2-6 weeks for them to process and sort it out.

    In the end I got in touch with Amazon who just issued me a full refund (and paid for shipping back to them)..and this was 11 months after I bought it. Much easier and I have a replacement from a different company with a more helpful warranty system. Worth a shot!

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    Re: xfx not honoring the warranty

    i contacted newegg they will do the rma for me now they got me an rma ticket and i have to ship card inside canada only
    but this is my last xfx product

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    Re: xfx not honoring the warranty

    Quote Originally Posted by ekamdeep View Post
    i contacted newegg they will do the rma for me now they got me an rma ticket and i have to ship card inside canada only
    but this is my last xfx product
    Unless Canada is different to the UK, the normal first point of contact for faulty goods is the retailer, not the manufacturer. We have a lot (of typically but not always smaller) retailers that TRY to deflect buyers to manufacturers, but ultimately, here, the vast bulk of consumer protection legislation puts the responsibility on the retailer. It is, after all, part of what you pay for when you pay a retail price.

    That said, for some years, I've blacklisted XFX products, personally, entirely because of warranty issues. So I get where you're coming from with "last XFX product". It's also why, personally, I think that companies that don't back their own products properly are, ultimately, long-term, fools to themselves.

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    Re: xfx not honoring the warranty

    yeah
    these companies need to be taught a lesson

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    Re: xfx not honoring the warranty

    Some of the issue will always be peoples grandiose belief in their entitlement to things.

    Just because you want something done a certain way doesnt always mean thats what the law, contract or sales, permits you.

    However, it is still always nicer to find companies that are willing to go beyond the minimum necessary.

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    Re: xfx not honoring the warranty

    Quote Originally Posted by ekamdeep View Post
    i contacted newegg they will do the rma for me now they got me an rma ticket and i have to ship card inside canada only
    but this is my last xfx product
    Glad you got it sorted (sort of) in the end. sounds like a lot of faff.

    Guess we are relatively fortunate with consumer protection legislation.
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    Re: xfx not honoring the warranty

    I work customer service for one of the largest electrical retailers in the uk myself, and we had so many issues with xfx returns that we stopped stocking them... so im not suprised.

    Oddly, can see razer going the same way, they dont allow us to send the stock back to them, and force us to make the customer contact them directly.

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    Re: xfx not honoring the warranty

    i am glad newegg helped in this matter otherwise i was left with a 400$ brick

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    Re: xfx not honoring the warranty

    ok received the rma card in jan now it is dead
    sending xfx continuous email since jan that card is artifacting and not stable
    yesterday it just died
    no reply from xfx
    ****yy company
    never buy xfx

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