NTL hell again

[Shorty]

Argh..

For two days I've been unable to post in a forum, fill in HTML forms and generally do anything regarding the internet from my home NTL broadband.

I rang them on Thursday to complain it was fubard and their reaction was to say "sorry, we are having problems but you might have MSblaster!".

Im a network administrator who has patched over 250+ PC's with it AS WELL as helping the firm next door solve their problems. I damn well know my rigs don't have it. They refused to listen.

So despite my insistance that Im not on AOL, they made me go through a checking procedure . Took me an hour to get through. Finally they admit they have a problem within their network and no resolution date. I say "what do you mean "no resolution time?". NTL's response : "could be a couple of weeks!!"

Had to rip out my network, plug my main PC into the cable modem, install a software firewall, install a VPN client and remotely log into my works network to bypass NTL's edge of network transparent proxies (the main cause of their network problems).

Now I can work. NTL just get worse. Im switching to ADSL. No idea when to fix a major problem?? They are just getting beyond a joke.

[Howard]

NTL's internet services are bloody awful.

My mate rang up and complained and he's now getting 1Mbit free for a month

[Shorty]

I can't use my net and they can't tell me when they are gonna fix it.

Seriously, they are a waste of time. Im changing ISP ASAP.

[Zaphan58]

NTL is the biggest heap of jusnk ive ever had the missfortune of using, i got a litter through the post yesterday along the lines of "Your ADSL will be activated within 10 days....."

[Zak33]

Sorry...gotta defend them.....everytime I email or ring I get a resolution.

The only thing is, Ive never had a bad problem like yours...mine are just "forgot my email password" and "uploading password" and NTL's now infamous "email not responding"

But as a 1meg comnnection and previously a 600kb service.....faultless.

[5lab]

they seem fine once they've been at a location for more than a couple of years - those first 2 can be hell thou

[leon]

I'm on the fence as far as issues with NTL.

Like Zak they've always been good at resolving small issues like that.

But then we have a completely different story when you have issues more like Shorty's. They just seem to be either incapable of resolving the issue quickly or unwilling to! Couple that with the fact that over the last 6 months they've managed to "loose" my account 3 times and disconnected me on 2 of those occations, then I'm in the same mind as Shorty and many others. I'm getting to a point where I'm considering switching, because I'd rather have an ISP who can resolve the issues at their end and that will accept that the problem is down to them and actually give you a sensible resolution time when they can't fix it there and then.

[Shorty]

Well, my IP suddenly changed from a 213 to an 81 addy and my connection returns. Only took them 3 goddamn days to fix it. It's still not perfect but at least I can post and use the web again.

They refuse to admit a problem but change me to a different IP range? Go figure

[Howard]

Half the time I can't access my webspace for a day or it gets deleted and I have to start over. Quite often with some stuff I don't have backups of

NTL are most definately the world's worst internet provider. And that's the truth.

[TomWilko]

I can live without the internet so i think thats why, although there has been problems, they don't affect me as much as someone who relies on it for their job. NTL get thumbs up mostly from me, could do with getting better call rates tho...

[[amd]oclocker]

They are a constant pain. Sometimes I cant access my web space, others their DNS is down or slow, and then its high pings. Im gonna phone em tommorow and have a good blinking rant at them. I pay for a service, they should at least honour their end of the contract.

[th3 mol3]

I'm having to use a different proxy atm cos the local proxy I was using was soooo slow. Havn't really had many problems with NTL though, tbh.

[Capt Doufos]

You need to use a Proxy server... All problems go away then. NTL have them at most local exchanges. I had a huge list not sure where I found it now.

[Shorty]

I tried their proxies..

ProxyInfo has them all listed (and former BY ones as well). The issue was 100% packet loss past my 4th hop

Bypassing over VPN did the trick

[Raz316]

I cant fill in any type of form at the moment either, which makes sense, I almost certainly run the same route as shorty (im from newmarket)

Im, currently at work so I cant check, but shorty, did trying their proxies actually work?

cheers!

To follow suite of this thread, basically my NTL connection has been wonderful This is the first time I have had any problems with it.

[Shorty]

Proxies don't fix it

Not even totally different NON-NTL proxies.

The problem is somewhere else in their network, they know but they aren't prepared to admit it.

Newmarket? You are very likely to be in the same as me then. They have a definitive problem in this area. Has your IP changed? I've had the same IP for over a year and suddenly it's changed.