Moan About Casetech

[Da Hoe]

I wouldnt normally do this but since I'm rather chuffed off I need a moan about this company.

On the 6th of January, I placed an order for an OCZ Modsteam 520w, CM Stacker, Black Icemat, Vantec Molex kit and Vantec cable brading kit. At the time of ordering everything was in stock so I asumed that within 1-3 working days my goodies would turn up as promised on their website.

Now I must mention, I'd not used casetech before but with them sitting in the UK Suppliers list in the sticky I asumed that they are alright.

So I wait patiently till the 11th of January when I decide to check the website to see whats happening with my order as its now overdue. 5 days after placing my order I'd still not had any email notification about my order etc, and on the website the money had only just been taken and had moved to the 'picking' stage.
So not being very happy about this, I email them and explain that this is not the usual service I've recieved from such specialist hardware sites before and that I would like to know the status of my order.

Of course, the email was ignored. So after a couple of days I decide to go back and find out whats going on only to discover that they have a new website and that all previous accounts and logins had been deleted leaving me with no way of tracking the progress of my order (couldnt even mail them to find out as they had never emailed me with an order comfirmation with my order number).

But today (The 19th), almost 2 weeks after ordering my stuff finally arrives ! Hurrah ! After checking the postage marks on the packages just to make sure they hadnt been off on some World cruise I finally get to open them up and gaze upon my long awaited goods ......

..... Only to discover that the Icemat isnt there. Yes, after 2 weeks of picking my small order they manage to mess that up.

I so feel like this:-
CaseTech Me

So, I try their online live support. Which turns out not to be so live as although it claims people are there I end up with an email form to fill out once more .... now I wait for a reply.

So all in all .... Stevie Wonders Driving > Casetech service (for me anyway)

[Michael]

Quit your bitching. I ordered an Mp3 player from a site that said it was in stock on December 3rd and recieved it yesterday.

[DR]

Please use HEXUS Trust to give feedback for retailers, don't flame on the Message boards.

http://users.HEXUS.net

[Agent]

Now I must mention, I'd not used casetech before but with them sitting in the UK Suppliers list in the sticky I asumed that they are alright.

Would just like to add a point on this. This is only a list of supplers that are commonly used by people, being in this list is no indication of how good a company is. Like David pointed out, the Trust is there for that exact reason