Corsair Support

[philehidiot]

Anyone have any experience with Corsair support?

I sent in a simple request for a service guide for my 540 case as it's 6 years old, was pretty expensive and a dodgy power button is all that is gradually failing.

The idea was to plan the repair rather than start pulling apart the PC I'm using in order to plan it, put it back together, order the parts and then do it again to fix it.

They have replied to my request for schematics, service manual or advice with an RMA form saying they need my address and telephone number before they can process the RMA.

I've responded saying I specifcally said I didn't want to RMA as it's old and I am using it, I just want to plan my repair before pulling it apart and said I don't see why anything more than my email address is required for that.

Anyone have any experience with Corsair support and whether it is worth persevering? The guy who seemed to do the forum support has been quiet for some time.

[Jonj1611]

Corsair support have always been amazing, well for me anyway, either sent missing or damaged parts free of charge even for things that are years old.

They might send you just the power button.

[ik9000]

Anyone have any experience with Corsair support?

I sent in a simple request for a service guide for my 540 case as it's 6 years old, was pretty expensive and a dodgy power button is all that is gradually failing.

The idea was to plan the repair rather than start pulling apart the PC I'm using in order to plan it, put it back together, order the parts and then do it again to fix it.

They have replied to my request for schematics, service manual or advice with an RMA form saying they need my address and telephone number before they can process the RMA.

I've responded saying I specifcally said I didn't want to RMA as it's old and I am using it, I just want to plan my repair before pulling it apart and said I don't see why anything more than my email address is required for that.

Anyone have any experience with Corsair support and whether it is worth persevering? The guy who seemed to do the forum support has been quiet for some time.

I think he died IIRC. That might have something to do with it.

[Jonj1611]

The original person did then he was replaced

[philehidiot]

I'll see what tech support say but I suspect it's the usual "computer says no" unless you feed them all the personal details they want, which I find infuriating, especially as the details they want were specifically not mandatory on the web form.

Additionally, I really do want to just replace the power button with a giant emergency stop button. Or "LAUNCH!" button. Or "MASTER ARM" switch.

[ik9000]

Additionally, I really do want to just replace the power button with a giant emergency stop button. Or "LAUNCH!" button. Or "MASTER ARM" switch.

Hang on, hang on. What are you using this for?

unless you feed them all the personal details they want, which I find infuriating,

Just make up some details, use a temp email, mispell your surname, but close enough your colleagues can figure it out, and then give them your work address. Simple.

[Ttaskmaster]

They have replied to my request for schematics, service manual or advice with an RMA form saying they need my address and telephone number before they can process the RMA.

They might want to phone you and talk you through a fix, or they might want to sort out free postage or perhaps arrange a free courier, or they might want to send you something nice and helpful....

Anyone have any experience with Corsair support and whether it is worth persevering?

Yes.
They may not be the fastest, and they very occasionally make mistakes because they are human, but they have a very good reputation and many tech forums have one or two of their reps on there who periodically check in and help progress cases.

[philehidiot]

You're both right. They got back and said there's no service manual but they'd be happy to send me the switch. I'm amazed that they'd support a 6 year old product and all I wanted was to not have to pull it apart twice.

I've thanked them and apologised for my cynical nature which is a result of dealing with awful customer support from two large companies lately. Neither of whom will be seeing my money ever again.

As for what I'm using it for.... right now, it's about to be used to hack itself as I play with Metasploit and 3 VMs. After that, it'll be used to play the Doom soundtrack nice and loudly as I fix the toilet. Seems apt.

Well, once I brush my teeth and change my pants. It's 1350 after all. I should probably get ready to start the day.

[Jonj1611]

Yeah they have been pretty good to me in the past, glad you got a good result from it

[Phage]

https://forum.corsair.com/v3/showthr...96#post1052796

No response

[MilimNava]

had a few run in's found they need alot of persuasion to get any help usually.