What are PC World like with returns?

[Rcb]

When I don't have the receipt?

I bought a DVD writer there 6 months ago in the Jan bargains for 50 quid and now it's decided to stop working.

[Konan555]

Speaking on behalf of an Ex PC World Employee.

"NO REFUND!"

These are the two words the staff must repeat in training for 3 days. They are like the rifle to a soldier, the wooden spoon to the baker and the sponge to those irritating peopel that wash car windows at traffic lights.

"Erm... I bought this item the other day and I woul......"

"NOOOO REFUND!"

[Rcb]

So now what? I'm stuck with a DVD writer that doesn't wana do anything.

[Konan555]

On a more serious note.....

If you bought it with a card they can do a search for the recipt.

Unopened within 14 days you can get a refund. Opened and you can do an exchange.

[Rcb]

I don't want a refund, only an exchange for one that works

Thanks I'll try tomorrow then.

[Rave]

TBH if you only want an exchange they're likely to give you one since it greatly decreases the likelihood that you're trying to rip them off. A refund without a receipt is pretty unlikely.

[RoGuE|SaBeR]

I wouldn't give anyone a refund without a receipt or proof of purchase - period.

To be honest even asking for an exchange without at least some shred of proof of purchase is still pushing it.