RMA Query...

[SarG]

Last week my DVD Player refused to play anything... anyway cut short story even shorter, i had to ship it back. Doing this cost me £13, The item is definatly faulty and i noticed in micro mart (could of been a different mag) that if the item is faulty then its upto the store to pay the return cost.

Is this true or have i totally misunderstood?

[Bunjiweb]

yes you should get onto the company's finance department and tell them you had to RMA something and it cost you £13 and that the unit was DEFFINATLY faulty...

Explain to her you don't think you should pay the cost of postage as you were sent a faulty good and fingers crossed they should reimberse you.

Ben

[SarG]

Thanks Bunjiweb, I probably wouldnt of minded as much but the cost of the dvd player isnt a great deal higher than that return cost, just seemed a little unfair.

I will get in contact with them when i get back home later and see what they have to say about it. I'll probably have to mention that it could affect their chances of me buying from there again

[VladTheImpaler]

It is my understanding of these things that you pay shipping one way, and the supplier pays shipping back. It is always the same with all the suppliers I have ever dealt with.

[SarG]

I understand now... it was just their website leads you into a single track thought, YOU have to return the item to them.

I didnt even question it till i had the bill for returning the dvd player.