more job crapness

[joshwa]

i work in IT support.

yesturday i was working on about 3 or 4 jobs and just couldn't get a solution or fix for any of them...

today it's the same i've got fresh jobs to work on and i'm just having no luck at all in getting them fixed...

people seem to keep giving me the difficult jobs because they think i know what i'm doing! when in actual fact, if they (the other IT support people) can't fix it, then it's not that likely i'll be able to fix it either...

what a crappy job to be doing...

josh

[Raz316]

I hear ya!

Ive been battling with the same issue for a while now and its getting tad tedious.

Would it be worth you posting your jobs in the computing area somewhere?

[joshwa]

yeah i have for some of them, but some of them are just mental weirdo things that i doubt anyone would have a clue about...

[SarG]

We'd have a go

[Nimrod]

Always willing to have a go, besides if we can sort your problems out we'll know the solution when it happens to us

[joshwa]

okay, the first one is :

someone needs access to someone else's F: drive - only problem is there's 5 servers with private drives on and her's isn't on any of them...

second one:

kea session to somewhere (an external server), when going to print, says printer is busy, yet the printer and it's connections are fine our end. the other end (where the server is) the chaps have checked and say there's no problem...

[SarG]

is the F: drive local to that machine?
/edit what os's are they running?

Second question:

If the server that the printer is connected to is windows 2k i would restart the printer service.

[joshwa]

thanks for the help, but the F drive is on a server and is normally mapped when the user logs on - saying that i think i'll try and log on as the person in question and see what happens (whether she gets an f drive or not)...

2nd one: unfotunately the server isn't controlled by us, it's somewhere else being managed by someone else. doh! :/

[Theo]

I used to be thrown into similar situations when I used to work for Carrs Pasties in Bolton...

Seeing as I was doing the most central work in the factory, everything revolved around me. I prepared frozen pasties for cooking (24 on a tray, 8x3), then took the cooked pasties and either sent them packaging for orders or put tem back in the freezer and packaged them up as cooked frozen pasties. I also seperated rejects from good pasties (and pies!) and organised a system for all that.

After spending weeks organising a cooking list which satisfied orders, parties, shops and external retailers, the supervisor comes in and rips the list up saying "There are too many surplus". Soo for the months after that event, there was always alwys a bottleneck in the system. Mainly because there weren't enough pasties for orders. They lost customers to main rival Greenhalghs, and I pointed and laughed a the supervisors stupidity.

Hmm.. nothing like your situation... sorry

I did used to work all day in two freezers (excluding lunch and toilet breaks). One was -18C, the other was -37C

[Maffu]

Currently in a 3.1I to 4.6C SAP upgrade. To say there's a few scratched heads and sleepless nights in the dept is putting it mildly. We *have* to get this done by Feb. Consultant reckoned May. Heh.