Sony CRT Problem!!

[bertie]

Yeah, with Sony, you're really buying the brand name. When buying any typical sony product you tend to pay more and get less features, but they're so popular because of the quality and service that you get when you buy one of their products.

Doesn't seem to be shining through in this case though

[XTR]

Hello Craig,
I have just been informed that a decision has been made and that a letter
has been sent out to you this morning, When you receive it please could you
contact us at your earliest convenience.

Regards,
Phil.

[Enverex]

Sounds bad, otherwise he would have just come out and said it...

NS

[BUFF]

When you receive it please could you
contact us at your earliest convenience.

Disagree, sounds like they will want to arrange uplift/swap.
If they were saying "no" why would they want him to contact them?

[XTR]

2 things to point out about Sony's customer service.

Yes im getting a new monitor which is a success....

But when did i ever phone them? and why is the letter dated the 12th November when they told me they had sent a letter on the 25th November. (Postmark was also 25th November). I think Sony need to do some quality checking

[Yosh]

Similar Problem this week

Last weekend i noticed dead pixels on my screen, its now 7 months old and manufactured by Sharp.

I called the service side on monday one company called Teleplan.

A copy of Sharp's warranty can be found Here

In the pdf it explains that if you call the service before 3pm you will receive the replacement next day by 10am. Yesterday at around 2pm my replacement arrived and this was only after several phonecalls i made to them.

The monitor that arrived didnt work, so i refused it there and then and it went back. I then called Teleplan again and they told me they couldnt offer a replacement til the other arrived back at there depot.

Explaining to them this wasnt my fault wasnt enough but eventually they agreed to send me another. Today the replacement didnt arrive again so i called Sharp UK direct and explained my problem. They jabbered on with the usual stuff taken from a script then decided they couldnt help me How quaint.

I contacted Teleplan one last time and asked to speak with a manager and after an hour i called back as i couldnt be assed sitting in another day for a reply.

They agreed to send me the next model up and i wangled Saturday AM delivery out of them.

The Moral

When will the industry giants wake up and see that the good people that keep them in business arent going to put up with there stick any longer.
My advice to you Craig is to keep on and on and on and on until they give in, they think because there sat on the other end of the phone that they are almighty.

This is a manufacturing fault in some way or another and your monitor is clearly within the set time for a replacement.

It sickens me when i think its people like us that always have to go to trading standards and other such organisations to get the service we pay for in the beginning...

Final Note to Hexus

Youve got user and retailer ratings but why stop there

I would very much like to see "RMA @ Manufacturer" ratings also.

i.e. Ratings on Manufacturers and there RMA services.

I believe this could contribute to which items people buy based on the quality rating of the manufacturers service.

I bring this to your attention because of my problems.

I think this could be a good addition to the site.

What do you think?

Final Final note

I now have whining coming from my 3 month old Shuttle and Craig has informed me its the PSU fan. If he knew what it was this again must be a manufacturing fault.

I hope to god i wont get a mirror of the poor service both Sharp and Sony offer on warranty replacements. But im sure i will as these giants simply dont care about the customers once they have the money.

Only time will tell