Order from the States not arrived and no idea what to do...

[Vini]

Has anyone received their Threadless order from the back end of October, as mine is still outstanding...

I've emailed them a few times, each time greeted with a basic, non-helpful response.

This is the first time in about 12 orders, that I've had a problem

Your other order was shipped 10/26. International orders typically take 1-3 weeks to arrive. However orders can take up to 5 weeks, as several of our packages get held up in customs. If your order doesn't arrive within the time frame, try contacting your local post or customs office to make sure your order is not being held. Unfortunately international orders are not assigned tracking numbers, but if the package is being held, the postal and customs office will be able to locate your order using your shipping address as reference. Your order was sent via USPS Global Priority mail in a package with red black and white markings.

Judging from the reply I've received, If it doesnt turn up this week. I'm gonna have a lot of phone calls to make, I mean how the 'quack' are Royal Mail/ParcelFarce going to know I'm expecting a parcel, and let alone find it from description.

Then again, I'm not even sure who I need to ring. This is gonna be like finding a needle in a haystack.

It's going to be easier to do a chargeback!

[Knoxville]

Call the customs office first off man, they are far more likely to have a record of it than royal snail, didn't you get a tracking number? Anything I've had delivered using USPS has come with one.

[chuckskull]

Yeah as knoxville said, phone customs, they tend to be pretty on the ball. Also try and find out tracking numbers, shipping company etc from threadless.

Royal mail couldn't find their proverbial rears with both hands.