I seem to remember that when I got a word document in a hotmail, I could click on the word icon in the email and it would open online (sliverlight???) But yesterday when I clicked on the icon in an email, it came up with the option to dl it. Now on the right side of the word doc icon there is an option for 'view online', and for 'download' which you can click. But for some reason I think I was able to click the word icon, and then it would open within the web browser not bring the option to save box up.