Help: Spent months trying to fix graphics crashes

**hamd01** · 16-07-2011, 09:42 PM

I've been having this problem with my PC for a around a year. I've never been able to sort it out, dispite numerous threads on several forums, so I'm hoping some here might be able to help.

Firstly, my system;

I'm running Windows 7 (32bit)
I have 4GB Memory
CPU is Pheno II x3 720 3.2Ghz
Graphics is an ATI HD 4830
I'm using on-board sound.

The trigger for the problem is as follows;

1. Playing 3D games, it usually happens within around 30 minuutes
2. Skype, within an hour
3. Trying to encode a video for DVD using windows movie maker, within 15 minutes
4. trying to use any form of video chat, within around 45 minutes

What happens: My screen graphics go totally haywire,and my audio goes wild. I get very blocky graphics appearing on the screen, and it's pretty much a challenge to even find the mouse cursor to be able to do a reboot.

Audio becomes garbled.

I have multiple applications crash, such as catalyst controll centre (graphics) and other apps depending upon what is running.

Problem in the system event log when this happens is;

Code:

--------------------------------------------
- System 

  - Provider 

   [ Name]  Microsoft-Windows-Kernel-Power 
   [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4} 
 
   EventID 41 
 
   Version 2 
 
   Level 1 
 
   Task 63 
 
   Opcode 0 
 
   Keywords 0x8000000000000002 
 
  - TimeCreated 

   [ SystemTime]  2011-07-05T14:32:18.145611600Z 
 
   EventRecordID 625510 
 
   Correlation 
 
  - Execution 

   [ ProcessID]  4 
   [ ThreadID]  8 
 
   Channel System 
 
   Computer MediaPC 
 
  - Security 

   [ UserID]  S-1-5-18 
 

- EventData 

  BugcheckCode 142 
  BugcheckParameter1 0xc000001d 
  BugcheckParameter2 0x83044067 
  BugcheckParameter3 0x8d363cb4 
  BugcheckParameter4 0x0 
  SleepInProgress false 
  PowerButtonTimestamp 0 

-------------------------------------------------------

An exmaple of what crashes in the application log is;

Code:

-------------------------------------------------------
- System 

  - Provider 

   [ Name]  Desktop Window Manager 
 
  - EventID 9020 

   [ Qualifiers]  49152 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:32:45.000000000Z 
 
   EventRecordID 22399 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   0x88980406 
---------------------------------------------------------
- System 

  - Provider 

   [ Name]  Desktop Window Manager 
 
  - EventID 9020 

   [ Qualifiers]  49152 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:32:52.000000000Z 
 
   EventRecordID 22401 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   0x88980406 

---------------------------------------------------------
+ System 

  - Provider 

   [ Name]  .NET Runtime 
 
  - EventID 1025 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:32:55.000000000Z 
 
   EventRecordID 22403 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   Application: MOE.exe CoreCLR Version: 3.0.40723.0 Description: The application requested process termination through System.Environment.FailFast(string message). Message: [ArgumentOutOfRange_AddValue] Arguments: Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?link...Range_AddValue Parameter name: value Stack: at System.Environment.FailFast(System.String) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Platform.PlatformService.InternalFailFast(System.String) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Services.PlatformService.FailFast(System.String) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Utilities.ExceptionHelper.InvokeWatson(System.Exception) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Utilities.ExceptionHelper.LogAndFailFast(System.Exception) at Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.ExceptionFilter.TryFilterCatchFinally(Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.TryDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.FilterDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.CatchDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.FinallyDelegate) at System.DateTime.Add(Double, Int32) at System.DateTime.AddDays(Double) at System.TimeZoneInfo.TransitionTimeToDateTime(Int32, TransitionTime) at System.TimeZoneInfo.GetDaylightTime(Int32, AdjustmentRule) at System.TimeZoneInfo.GetIsDaylightSavingsFromUtc(System.DateTime, Int32, System.TimeSpan, AdjustmentRule, Boolean ByRef) at System.TimeZoneInfo.GetUtcOffsetFromUtc(System.DateTime, System.TimeZoneInfo, Boolean ByRef, Boolean ByRef) at System.DateTime.ToLocalTime() at System.DateTime.get_Now() at Microsoft.MeshOperatingEnvironment.Runtime.Client.Services.MemoryCleanupManager.CpuLoadCheck(System.Object) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Services.Dispatcher.TimerTask.RunTask() at Microsoft.MeshOperatingEnvironment.Runtime.Client.Services.Dispatcher.TimerTaskBase.Run() at Microsoft.MeshOperatingEnvironment.Runtime.Client.Services.Dispatcher.Dispatcher.RunTasks(System.Object) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Platform.ThreadProvider+<>c__DisplayClass1.<CallCallback>b__0() at Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.ExceptionFilter.TryFilterCatchFinally(Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.TryDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.FilterDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.CatchDelegate, Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.FinallyDelegate) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Utilities.ExceptionHelper.FailFastOnException(Microsoft.MeshOperatingEnvironment.Runtime.Client.ILFilter.TryDelegate) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Platform.ThreadProvider.CallCallback(System.Threading.WaitCallback) at Microsoft.MeshOperatingEnvironment.Runtime.Client.Platform.IOCompletionCallbackHelper+<>c__DisplayClass2.<CallbackHelper>b__0(UInt32, UInt32, System.Threading.NativeOverlapped*) at System.Threading._IOCompletionCallback.PerformIOCompletionCallback(UInt32, UInt32, System.Threading.NativeOverlapped*)  

----------------------------------------------
- System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:33:00.000000000Z 
 
   EventRecordID 22404 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   Skype.exe 
   5.3.32.120 
   4df8a2e9 
   Skype.exe 
   5.3.32.120 
   4df8a2e9 
   c0000005 
   000085f8 
   1490 
   01cc3b20c0e2f427 
   G:\Program Files\Skype\Phone\Skype.exe 
   G:\Program Files\Skype\Phone\Skype.exe 
   76e5aa47-ae58-11e0-91e2-000475fbcc37 

------------------------------------------------
+ System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:33:13.000000000Z 
 
   EventRecordID 22405 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   AUDIODG.EXE 
   6.1.7600.16385 
   4a5bcb44 
   audioeng.dll 
   6.1.7600.16385 
   4a5bd97c 
   c0000005 
   0004ab41 
   1b3c 
   01cc42653a38f74d 
   C:\Windows\system32\AUDIODG.EXE 
   C:\Windows\System32\audioeng.dll 
   7ebd60fd-ae58-11e0-91e2-000475fbcc37 

----------------------------------------------
+ System 

  - Provider 

   [ Name]  Application Error 
 
  - EventID 1000 

   [ Qualifiers]  0 
 
   Level 2 
 
   Task 100 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2011-07-14T20:34:43.000000000Z 
 
   EventRecordID 22407 
 
   Channel Application 
 
   Computer MediaPC 
 
   Security 
 

- EventData 

   iexplore.exe 
   9.0.8112.16421 
   4d76255d 
   d2d1.dll 
   6.1.7600.16699 
   4ccf9290 
   c0000005 
   00044df3 
   23e0 
   01cc426099130727 
   C:\Program Files\Internet Explorer\iexplore.exe 
   C:\Windows\system32\d2d1.dll 
   b434af67-ae58-11e0-91e2-000475fbcc37

I'm totaly scratching my head as to how I should go about fixing this. The system runs 100% fine until I start using anything like video chat, or 3d games.

If anyone can help me fix this very iritating problem it would be greatly appreciated.

**CAT-THE-FIFTH** · 16-07-2011, 09:50 PM

What PSU do you have BTW??

**hamd01** · 16-07-2011, 10:01 PM

Sorry I should have mentioned that. I've just been up to the attic to dig the box out.....

CoolerMaster, Real Power M620

I should also mention that I've tried 3 versions of ATI drivers, and have the latest Realtec audio drivers installed.

**CAT-THE-FIFTH** · 16-07-2011, 10:08 PM

What card did you have before the HD4830??

Have you cleaned out any dust from the card??

Is the cooling fan running??

**hamd01** · 16-07-2011, 10:22 PM

The system hasn't changed since day 1, it's always had a HD4830, and always had this problem.

Thank you for your help.

The fan on the GPU is running yes.

In terms of dust, that isn't something I have done, but this problem has been happening since everything was brand-new.

I should also mention that nothing is overclocked.

**CAT-THE-FIFTH** · 16-07-2011, 10:23 PM

What motherboard and RAM do you have??

What are the temperatures like for the graphics card and CPU??

**hamd01** · 16-07-2011, 10:30 PM

According to the ATI Overdrive Tool
GPU: 56 degrees C
Activity 0%
Fan Speed: 74%

According to CoreTemp, the CPU readings are;
CPU#0: 46 degrees C

In terms of RAM and Motherboard.....any quick way of finding that out without taking them out?

**CAT-THE-FIFTH** · 16-07-2011, 10:35 PM

What HD4830 model do you have BTW??

The CPU and GPU temperatures seem high if the system is at idle.

I would use CPU-Z to find out what motherboard and RAM you have:

http://www.cpuid.com/softwares/cpu-z.html

Running HWMonitor in the background will also be useful:

http://www.cpuid.com/softwares/hwmonitor.html

It will log the minimum and maximum temperatures of your CPU and GPU.

**hamd01** · 16-07-2011, 10:54 PM

Thanks...CPU-Z brilliant!

Motherboard is a JW-790GX-EXTREME

Memory is 4GB DDR 2
Channels: D u a l
DC Mode: Unganged
NB Freq: 2000.2 Mhz

Would you suggest I use hardware_monitor to crash the system (which isn't difficult) and see what the temps are when it crashes?

**CAT-THE-FIFTH** · 16-07-2011, 11:16 PM

Just run HWMonitor and see what your CPU and GPU temperatures are like when under load for a minutes.

**hamd01** · 16-07-2011, 11:33 PM

Ok, I've been hammering it for the past 15/20 minutes with Fifa, Skype and video maker;

Here is the output from hardwrae monitor.

Code:

CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version	1.1.8.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model		JW-790GX-EXTREME (0x00000454 - 0x17F2D188)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor		Winbond
LPCIO Model		W83627DHG
LPCIO Vendor ID		0x5CA3
LPCIO Chip ID		0xA0
LPCIO Revision ID	0x25
Config Mode I/O address	0x2E
Config Mode LDN		0xB
Config Mode registers	
		00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
	00	FF FF FF FF FF FF FF 0B FF FF FF FF FF FF FF FF 
	10	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	20	A0 25 FF 00 40 00 00 FF 70 02 00 00 02 21 00 FF 
	30	01 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	40	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	50	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	60	0A 10 FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	70	00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
Register space		LPC, base address = 0x0A10


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor	Winbond W83627DHG
	Voltage 0	1.31 Volts [0xA4] (CPU VCORE)
	Voltage 1	0.94 Volts [0x75] (VIN1)
	Voltage 2	3.26 Volts [0xCC] (+3.3V)
	Voltage 3	4.87 Volts [0xCB] (+5V)
	Voltage 4	8.14 Volts [0x92] (+12V)
	Voltage 5	1.25 Volts [0x9C] (VIN5)
	Voltage 6	1.65 Volts [0xCE] (VIN6)
	Temperature 0	33°C (91°F) [0x21] (SYSTIN)
	Temperature 1	71°C (158°F) [0x8D] (CPUTIN)
	Temperature 2	41°C (105°F) [0x52] (AUXTIN)
	Fan 0		2033 RPM [0x53] (SYSFANIN)
Hardware registers	
Register space		LPC, base address = 0x0A10
bank 0	
		00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F 
	00	04 FF 04 FA 01 00 00 00 01 01 01 01 3C 3C 0A 0A 
	10	04 FF 00 00 00 01 01 3C 43 17 00 00 FF FF FF C8 
	20	A4 75 CC CC 92 9C CE 21 52 FF FF DA 00 C8 C9 D2 
	30	4D D4 14 16 45 09 8A 4E 07 5F 73 4A 42 5D CA FF 
	40	03 00 10 FF FF FF 07 F5 2D 00 00 C4 10 95 00 A3 
	50	FF FF 00 FF FF FF 00 80 C1 7F FF FF 19 C5 04 05 
	60	04 7F 40 00 01 01 3C FF 01 FF 01 FF FF FF FF FF 
	70	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
	80	04 FF 04 FA 01 00 00 00 01 01 01 01 3C 3C 0A 0A 
	90	04 FF 00 00 00 01 01 3C 43 17 00 00 FF FF FF CA 
	A0	A4 75 CC CC 92 9C CE 21 52 FF FF DA 00 C8 C9 D2 
	B0	4D D4 14 16 45 09 8A 4E 07 5F 73 4A 42 5D CA FF 
	C0	03 00 10 FF FF FF 07 F5 2D 00 00 C4 10 95 00 A3 
	D0	FF FF 00 FF FF FF 00 80 C1 7F FF FF 19 C5 04 05 
	E0	04 7F 40 00 01 01 3C FF 01 FF 01 FF FF FF FF FF 
	F0	FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 
bank 1	
	50	45 80 00 4B 00 50 01 70 FF FF FF FF FF FF FF FF 
bank 2	
	50	2A 00 00 4B 00 50 1E 02 FF FF FF FF FF FF FF FF 
bank 3	
	50	05 02 02 01 04 05 06 02 02 00 00 B0 30 04 00 00 
bank 4	
	50	00 13 FF 00 F4 F0 F0 05 4E C2 1D BA 09 5D 20 7F 

Hardware monitor	ATI I/O
	Temperature 0	56°C (132°F) [0x38] (TMPIN0)

Hardware monitor	AMD ADL
	Voltage 0	1.26 Volts [0x4EA] (VIN0)
	Temperature 0	59°C (137°F) [0x3A] (TMPIN0)


Processors
-------------------------------------------------------------------------

Number of processors		1
Number of threads		3

APICs
-------------------------------------------------------------------------

Processor 0	
	-- Core 0	
		-- Thread 0	0
	-- Core 1	
		-- Thread 0	1
	-- Core 2	
		-- Thread 0	2

Processors Information
-------------------------------------------------------------------------

Processor 1			ID = 0
	Number of cores		3 (max 3)
	Number of threads	3 (max 3)
	Name			AMD Phenom II X3 720
	Codename		Heka
	Specification		AMD Phenom(tm) II X3 720 Processor
	Package 		Socket AM3 (938)
	CPUID			F.4.2
	Extended CPUID		10.4
	Core Stepping		RB-C2
	Technology		45 nm
	TDP Limit		94 Watts
	Core Speed		3200.2 MHz
	Multiplier x FSB	16.0 x 200.0 MHz
	HT Link speed		2000.1 MHz
	Instructions sets	MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V
	L1 Data cache		3 x 64 KBytes, 2-way set associative, 64-byte line size
	L1 Instruction cache	3 x 64 KBytes, 2-way set associative, 64-byte line size
	L2 cache		3 x 512 KBytes, 16-way set associative, 64-byte line size
	L3 cache		6 MBytes, 48-way set associative, 64-byte line size
	FID/VID Control		yes
	Min FID			4.0x
	P-State			FID 0x10 - VID 0x12 - IDD 25 (16.00x - 1.325 V)
	P-State			FID 0x5 - VID 0x1A - IDD 24 (10.50x - 1.225 V)
	P-State			FID 0x0 - VID 0x22 - IDD 22 (8.00x - 1.125 V)
	P-State			FID 0x100 - VID 0x2A - IDD 13 (4.00x - 1.025 V)

	Package Type		0x1
	Model			20
	String 1		0x8
	String 2		0x6
	Page			0x0
	CmpCap			3
	ApicIdCoreSize		4
	TDC Limit		75 Amps
	Attached device		PCI device at bus 0, device 24, function 0
	Attached device		PCI device at bus 0, device 24, function 1
	Attached device		PCI device at bus 0, device 24, function 2
	Attached device		PCI device at bus 0, device 24, function 3
	Attached device		PCI device at bus 0, device 24, function 4

**CAT-THE-FIFTH** · 16-07-2011, 11:37 PM

What are the listed maximum temperatures for the CPU and graphics card in the HWMonitor window??

**hamd01** · 16-07-2011, 11:47 PM

Originally Posted by CAT-THE-FIFTH

What are the listed maximum temperatures for the CPU and graphics card in the HWMonitor window??

OK within a minute of making that last post my system crapped out totally...as expected, and I had to reboot.

Obviously now I cant see the hardware window to answer your question.

I was under the impression that by "saving monitoring data" I would be able to look at that info, but it doesnt look like I can.

I'll try again and let you know in a few minutes what they get to.

**hamd01** · 16-07-2011, 11:56 PM

OK, I've just ran SKYPE and FIFA, and the temps went up to;

CPU Max: 54 degrees C
GPU Max: 61 Degrees C

**hamd01** · 17-07-2011, 12:30 AM

Just to confirm, 54 for the CPU and 61 for the GPU seems to be as high as they are going.

**hamd01** · 17-07-2011, 12:31 AM

Just another thing to mention....SKYPE does seem to be quite a good one to actually cause the problem to happen. And it does happen in puerly audio chat, so I'm not certain that this problem is with the GPU.

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