Disappearing drives on system restart

[Kanoe]

Hello

Wondered if anyone might have any suggestions regarding an issue I am having.

I have just done a fresh install of windows and when I restart the machine the SATA drives do not show up when back in windows.

They do show up when doing a cold boot, its just when doing a restart they go missing.

This didnt happen previously when using the machine, only since doing the fresh install of windows.

I have updated all drivers, windows updates are up to date, nothing different in bios, device manager says everything is good. The controller they are attached to doesnt go missing, just the drives that are attached to it.

Have checked cables are OK to the drives.

Any ideas?

[matts-uk]

Take a look in the BIOS/EUFI and see if the drives are set to hot-plug.

Only think I can think of without seeing the system myself.

Also worth checking your BIOS/EUFI is up to date.

[Kanoe]

BIOS is up to date, there is no option in the BIOS for hot-plug. Aggressive Link Power Management is disabled in bios.

I might see if there is an option on the controller in Windows.

[stevie lee]

i just had a similar problem on mine.
new motherboard, cpu, ram, everything else the same. fresh install of windows and the separate games SSD didnt show up in File Explorer. Then it did but couldn't access it. didnt even show a size remaining bar thing in File Explorer, disk management showed no problems either way.

had to apply new security permissions to the drive and strip off the old ones pointing to old computer/username.
then it worked. been fine for last 5 days.

[Kanoe]

when they dont appear in the system they dont show up in disk management or device manager, so not just an issue with file explorer.

I reformatted the drives so that they are blank but it still happens on restarts.

[Kanoe]

Well i sort of gave up in the end.

Intel drivers installed and didnt report any issues but with the default microsoft Standard AHCI driver it reported a code 10 and wouldnt start the device.

Mercifully the motherboard has a Marvell SATA controller on it as well as the Intel one so switched the drives to be plugged into that one and they work fine.

Means its either the controller on the motherboard (it is an ageing board) or the driver and I have sunk too much time into it already so going to leave it at that.

[CAT-THE-FIFTH]

Marvell controllers can be a bit more flakier than native Intel or AMD ones. However,I did notice hard drives were more susceptible to a PSU starting to go bad,so it might be worth checking with another PSU to see if the same problem persists.

[ik9000]

what mobo? I had this recently with my msi board. The option is squirrelled away in bios/uefi but it was indeed a hot-swap option that a bios upgrade and turned off by mistake.

edit since it started after the reinstall 2 things spring to mind:
1) have you installed all windows patches - or rather just the same ones you used to have ( I don't trust all the newer roll-ups especially after they nobbled Sha1 signed drivers)
2) have you installed the original manufacturer drivers which came with the mobo as opposed to latest generic drivers?

[ik9000]

cat in fairness my 2 marvell cards and on-board marvell have all been uniformly rock solid - i think it depends on the specific chip rather than the brand.

[Kanoe]

what mobo? I had this recently with my msi board. The option is squirrelled away in bios/uefi but it was indeed a hot-swap option that a bios upgrade and turned off by mistake.

edit since it started after the reinstall 2 things spring to mind:
1) have you installed all windows patches - or rather just the same ones you used to have ( I don't trust all the newer roll-ups especially after they nobbled Sha1 signed drivers)
2) have you installed the original manufacturer drivers which came with the mobo as opposed to latest generic drivers?

I downloaded and made install media of the latest version, applied all patches, tried around 10 different drivers in the end from default windows to the ones that were on the mobo CD, latest version from asus, to several different intel ones but all without luck.

I seem to remember I did have this previously at some stage but must have found a driver eventually that worked. I usually keep a backup of all drivers and apps I have installed and went through everyone I had a copy of but none of them did the trick.

[Helios451]

I downloaded and made install media of the latest version, applied all patches, tried around 10 different drivers in the end from default windows to the ones that were on the mobo CD, latest version from asus, to several different intel ones but all without luck.

I seem to remember I did have this previously at some stage but must have found a driver eventually that worked. I usually keep a backup of all drivers and apps I have installed and went through everyone I had a copy of but none of them did the trick.

Have you been able to solve this problem yet, and if so, what was the problem?

[Kanoe]

Have you been able to solve this problem yet, and if so, what was the problem?

Unfortunately I didnt manage to resolve the issue that i was having with Intel SATA controller, to stop the issues I simply stopped using it and used a different onboard controller on the motherboard which was an option thankfully.