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Thread: Computer restarting when shutting down and then having serious error on startup

  1. #1
    john johnnr892's Avatar
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    Exclamation Computer restarting when shutting down and then having serious error on startup

    Hi, my uncle's computer, when being shut down gets to the final stage of shutting down and then restarts just like normal, then when entering windows it says that "windows has recovered from a serious error". Got any ideas guys, any help would be greatly appreciated, Thanks John.
    Cheiftech Matrix/xp 2600@ 2.3ghz/ Abit NF7 v2/1gb GEIL value dual channel pc3200@ 2.5-3-3-6/XFX 6600gt/80gb Western Digital boot disk/80gb maxtor for storage and games/LG cdrw/Nec 3500A

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    Throbbing Member
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    • 8bit's system
      • Motherboard:
      • MSI Z170A-G43 PLUS
      • CPU:
      • Intel i7-6700K
      • Memory:
      • 2x Kingston HyperX Fury Black (8GB)
      • Storage:
      • 1x Crucial MX100 512GB, 1x Western Digital Caviar Black 1TB (WD1001FALS)
      • Graphics card(s):
      • Sapphire AMD R9 390 Nitro
      • PSU:
      • Corsair RM650x
      • Case:
      • Corsair Carbide Air 540
      • Operating System:
      • Windows 10 Home
      • Monitor(s):
      • LG 29UM67 29", 21:9, 2560x1080
      • Internet:
      • PlusNet Fibre
    Is it Windows XP on there?

    Try detaching all non-essential hardware like printers, scanners, USB memory sticks, ipods etc etc and see if that makes any difference. Then one by one reattach and restart and see what (if any) device makes it start doing that again.

    Check the machine for viruses and spyware. Have a look in the event logs under "System" and "Applications" to see if there's any errors which happen about the time of shutdown.

    Maybe updating drivers for video card, any soundcards or other multimedia devices (scanners, TV tuners etc) would help. Failing all of the above I'd reinstall the operating system.

    HTH
    8bit


    "shiro" - Windows 10 Home x64 :: Intel i7-6700K :: Corsair Hydro H90 :: MSI Z170A-G43 Plus :: 2x 8GB Kingston HyperX :: Sapphire R9 390 Nitro :: Crucial MX100 (512GB) :: WD Caviar Black (1TB) :: Lite-On BD-ROM :: Corsair Carbide Air 540 (white) :: LG 29UM67 21:9 2560x1080 :: Logitech G5 :: Func KB-460 ::

  3. #3
    A shadowy flight. MSIC's Avatar
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    • MSIC's system
      • Motherboard:
      • ASRock H170M-ITX
      • CPU:
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    It is something i have noticed on a number of machines i have used over the years, and it has either just 'gone away' (possibly from updated drivers, can't really remember) or more commonly a sign that Windows is starting to get a it flakey, and ultimately needed re-installing.

    Rationally, i would guess that some application has probably been installed then uninstalled but not done a full job, hence the error.
    I'm commenting on an internet forum. Your facts hold no sway over me.
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    john johnnr892's Avatar
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    Hi, thanks for the quick responses. I'm in the process of doing what you described and i'm trying to clean up programmes and sort out the antivirus software and other drivers. One thing to note is that microsofts online crash analysis, for what it is worth suggests that it is
    "Error caused by a device driver"
    "A device driver installed on your computer caused the problem"

    So I'm going to try and work through updating drivers etc...but recently iTunes was installed as well and it seems to have been happening since then, so I'll let you know what happens, thanks, John.
    Cheiftech Matrix/xp 2600@ 2.3ghz/ Abit NF7 v2/1gb GEIL value dual channel pc3200@ 2.5-3-3-6/XFX 6600gt/80gb Western Digital boot disk/80gb maxtor for storage and games/LG cdrw/Nec 3500A

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