Headline :: Microsoft extend Xbox 360 warranty and offer refund to customers

**Agent** · 05-07-2007, 10:22 PM

3 red lights? I kid you not...

http://www.xbox.com/en-US/support/petermooreletter.htm

**mcmiller** · 05-07-2007, 10:25 PM

i wonder if they will reimburse any of the poor customers to have had to pay the £60

**Agent** · 05-07-2007, 10:28 PM

Originally Posted by mcmiller

i wonder if they will reimburse any of the poor customers to have had to pay the £60

For any customer who has previously paid for repair expenses related to the three flashing lights error message on the Xbox 360 console, Microsoft will retroactively reimburse them

**Guy** · 05-07-2007, 10:29 PM

'We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past.'

*EDIT*

Damn you agent!

**Ferral** · 05-07-2007, 10:30 PM

That is really good news. I've only recently got mine and have been worrying about the red rings already. Pleased that they have taken this stance, very good customer relations.

**vc54321** · 05-07-2007, 10:36 PM

ye finally some good news, they should of acted on the problem sooner tho with the amount of complaints they had

**Odc** · 05-07-2007, 11:02 PM

Fantastic news. Kudos for Microsoft (at last

)

**mcmiller** · 05-07-2007, 11:48 PM

ah sorry didnt read the whole article properly

**j.o.s.h.1408** · 06-07-2007, 12:14 AM

whats good about this statement? what worries me is the fact that you now have to wait over a month to get your 360 back from repair. why?

**MadduckUK** · 06-07-2007, 12:24 AM

Originally Posted by j.o.s.h.1408

whats good about this statement?

1. you can now get it repaird free for 3 years, that means anyone can get it repaired for free as it hasnt been out 3 years yet.
2. if youv already paid to have it repaired then they will GIVE YOU MONEY YOU WERE NOT EXPECTING
3. this statement hasn't extended the time it takes to get a repair/replacement. that was already up to a month as you keep telling us. so that is a moot point at the moment.

**spazman** · 06-07-2007, 12:52 AM

Fair play to microsoft although it sucks that it took them so long to admit any fault. This only applies to the three red lights problem. My first 360 would just loop the first 10 seconds of the intro, so i wouldnt have been covered.

**Agent** · 06-07-2007, 01:13 AM

Originally Posted by j.o.s.h.1408

whats good about this statement?

You have got to be kidding me

sp3n · 06-07-2007, 08:46 AM

great news for all xbox360 owners

**clearlyolly** · 06-07-2007, 09:03 AM

Yeah this is great news for me. My 360 is on its way out, was a launch-day console

**Lee H** · 06-07-2007, 09:12 AM

Fantastic News.

Goes to show Microsoft listened after all to all the people complaining.

**jimborae** · 06-07-2007, 09:14 AM

Never thought I'd hear myself say this :

"Well done Microsoft, nice move."

Thread: Headline :: Microsoft extend Xbox 360 warranty and offer refund to customers

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