News - Sky's 1TB Sky+HD receiver is more spacious than you think

[Funkstar]

Sorry, but £60 charge for 'installation costs' is just taking the wee.

Just how difficult is it to unplug HDMI, power, modem and two sat cables, swap boxes and plug in said cables? Might have been interested as my current HD box is starting to misbehave and I'm likley to build up quite a backlog of series to watch over the coming months, but not at that price.

Still takes time to go to your place and do it all. £60 is roughly a standard hours charge for a technicians time.

You say it's easy, could you ask your mum to do it? And I don't mean step by step, I mean give her the box and let her get on with it.

[Neo_VR]

Wonder if they would let you keep the old box too... winging their way to a ebay near you!

[pipTheGeek]

Virgin had a really mad scheme for V+ installation. If they had come to install the V+ box and taken away our standard box then it would have cost £75. However, because we got them to put the existing box upstairs (which meant running new cable) it only cost £35?!

I hope Virgin start offering some form of HDD upgrade for the V+ box. It's a really cool bit of hardware, but now I finally have an HD TV the drive is a little small. (Its 80 hours standard def or 20 hours hi def.)

[forsaken991]

Wonder if they would let you keep the old box too... winging their way to a ebay near you!

Yes you would keep your old sky box.

[phoenix198]

Still takes time to go to your place and do it all. £60 is roughly a standard hours charge for a technicians time.

You say it's easy, could you ask your mum to do it? And I don't mean step by step, I mean give her the box and let her get on with it.

Not a 'technician' in my book, more a 'fitter' with a driving license although that's beside the point which is that while some people might need help to swap over a Sky HD Box a great many people don't. Which is why (say) Comet offer installation as a chargeable extra rather than build the cost into the product.

But then Sky have no real competition, do they?

Which might in part explain their utterly carp customer service.

[jim]

Thing is with Sky, it's always a con one way or another. It's a free box, with £x installation, or free installation with a £x box. Or a combination of the above... what name the money goes under is largely irrelevant - the point is you cover the cost of the box in the end.

[Funkstar]

what name the money goes under is largely irrelevant

To us yes, but I wonder how this goes through their accounts at the end of the year? Not that it makes any difference, I just find it interesting. I bet the installation and the equipment charges are billed to different departments or divisions.