News - Virgin Media continues 100Mbit broadband rollout

[d3m0n5]

Faster speeds and same ****ty service

[Betty_Swallocks]

Faster speeds and same ****ty service

What problems have you had with them? TBH, not wishing to be seen as a fanboi but I've been with them for years and have had no problems worth mentioning.

A couple of short outages due to local faults perhaps but adsl has those too.

If there was an alternative service provider on cable perhaps it might be worth nitpicking over this and that but there isn't, and VM at it's worst is ten times better than ADSL at it's best.

[crossy]

Faster speeds and same ****ty service

Hmm, not sure I'd agree - I've been with BlueYonder (and then VM) for all my broadband, and to be honest it's really the only point where I'd say that VM were "excellent", and keeps me as a customer. I use the b/b for teleworking and it's proven to be exemplary in the reliability and performance measures (had some minor problems in the pm with speed drop-off up until a year ago). In general* the hardware supplied has been good - I had one modem suffer a short and burnout (it let the smoke that powers it out) in 10+ years, and until the SuperHub that was the only point I could complain about.

Never needed to use technical support much, which was good because although in BY days it was UK-based and pretty good (needed some assistance with setup), after the move to VM it went "offshore" and the quality got worse - actually the 2nd worst I've had to deal with. I've no problems with the onsite engineers (apart from the a**h0le who went to one of my neighbours and decided to use my connection for their house), and all the ones that visited me have been knowledgeable and courteous.

The "*" marking on that first paragraph is because of the SuperHub. I got mine a couple of months ago, and it's been nothing but trouble. Heck, I even had to reboot the stupid s.o.b. this morning because it decided that it didn't want to forward traffic from the controller of my new printer to the inky bits. I REALLY HATE IT. Remember I said that I only really stay a VM customer because of the broadband? Well, the SuperHub is doing a really good job of persuading me to move to Sky (even though that means paying more for a markedly worse broadband service - thanks BT!)

Rant over...

[Steve A]

I'd take a 512k fixed speed ADSL over 100mb virgin anytime.

The superhub is the worst pile of glow in the dark dog poo router ever.

Give me internet that works 99.99% of the time over huge speeds that dont always work.

Totally reverse for me, ADSL was a pile of crap for me, where as i have been with Virgin for 5 years now and never had a single issue, obviously depends what area you live in, but i wont go back to ADSL for love nor money.

[Unique]

when i had adsl i was disconnected several times a week. once or twice a week was planned maintenance, and the others i don't know. it was annoying leaving something downloading whilst i went to work and coming back and it disconnected a few minutes after i left and it didn't reconnect itself

in nearly 7 years with virgin i've only had a handful of times the service went down. in fact for the first few years it never went down once. i recently upgraded to the 30mb from 10mb and it's been fantastic apart from the hub not having a wide wifi signal, but using ethernet and homeplugs it doesn't matter much

i've only ever called VM support once and they already knew about the fault and it was fixed in an hour or two. it's never been down anything like a full day. no billing problems or anything like that either

[crossy]

in nearly 7 years with virgin i've only had a handful of times the service went down. in fact for the first few years it never went down once. i recently upgraded to the 30mb from 10mb and it's been fantastic apart from the hub not having a wide wifi signal, but using ethernet and homeplugs it doesn't matter much

3 days down in 14 years for me, (if you exclude glitches - otherwise it's about 3 1/2 days).

And most of that was down to my blown router - the script reader in Asia wasn't helpful. I've found customer services to be good - usually helpful. Just a shame that the SuperHub is so crappy (sorry to keep going on about it - but I can actually get a far stronger signal from my neighbour's wireless router than mine - very annoying).

[Unique]

3 days down in 14 years for me, (if you exclude glitches - otherwise it's about 3 1/2 days).

And most of that was down to my blown router - the script reader in Asia wasn't helpful. I've found customer services to be good - usually helpful. Just a shame that the SuperHub is so crappy (sorry to keep going on about it - but I can actually get a far stronger signal from my neighbour's wireless router than mine - very annoying).

same here and it's unsecured with the default password on the router