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About LinkBacksepic fail Mediabridge, I'll fetch my violin for the "Many hard-working employees whose livelihood depended on that business will likely be put out of a job, by a situation that has been..." created / escalated by Mediabridge
epic fail Mediabridge, I'll fetch my violin for the "Many hard-working employees whose livelihood depended on that business will likely be put out of a job, by a situation that has been..." created / escalated by Mediabridge
I wonder how many people on HEXUS have actually worked in a customer service job for any length of time?
The lies people spin is unbelievable and it's all too easy for them to go and tell their delusional side of the story to others.
Originally Posted by Saracen
Quite. But equally without seeing the posts and the full correspondence between all concerned there isn't much we can do other than agree that this is a PR poo-storm for all involved. Amazon would be wise to explain very quickly why they chose to ban the seller or other "amazon only" sellers might well think again about whether that exclusivity is worth it vs selling via competitor sites too for a bit of redundancy (of the strategic kind as opposed to the kind of redundancy Mediabridge employees might face)
Saracen (13-05-2014)
Absolutely, which is why I'm wondering why people are saying which side they agree with :|
1 person with a bad experience will tell at least 10 others - 1 person with a good experience will tell at best 2 others.
welcome to customer service.
oh and as for forums - PPRUNE was threatened by ryan air for defamatory comments made on the forum, to which the owners handed over the details of the posters , who were then sued.
It's a risk, in this internet world. We're all subject to defamation laws, even on the internet.
And, there 's a real problem. If you pick a wealthy person or large company to defame, they can afford lawyers. Can you? Bear in mind, this is no small claims court scenario, which very limited costs. A lawyer friend told me, some years ago, you can probably budget on £30k - £50k for a pretty basic defamation case, and it can go to a LOT more than that for a complex one. Multiplying by 10 is not out of the question.
So, if you make defamatory remarks and they decide to sue, or threaten to short of a retraction and apology, you have to decide what you can afford, and most normal people can't afford to fight.
This is one reason HEXUS mods reserve the right to step in and edit/delete such comments. It's one thing for HEXUS to be prepared to defend it's own comments, but it's not likely to want to spend that kind of money over a member having a tantrum. I'm not surprised the owners of PPRUNE handed over details. So would I, were I the owner (which I'm clearly not, and nor is that my call here on HEXUS either).
The law is for rich people. And wealthy companies. Be careful who you pick to attack online.
The CS course I had to sit through recently, it said a good experience will spread to "between 3 to 5 other people" ... maybe this is down to the proliferation of social media these days. Or my course was being unduly optimistic? Thankfully I'm in "technical" not "customer service" so I don't have to bite my lip and be polite to Joe "I know it better than you do" Public. My sister unfortunately is on the "CS frontline" and she's got some real horror stories.
Yep, it's a minefield. I remember early on being told that "you can't be sued for expressing your personal opinion", so saying "this powerline ethernet plug is incompetently designed because it runs far too hot" is probably not ok, whereas saying "I think that other powerline ethernet plugs run cooler than this model, so might be preferable" is fine.
However, I'm not so sure that this is the case anymore - and the "it's only my opinion" qualifier is no real defence. That said, at least you've surely still got the aspect that "Cowboy Co" has to prove that what you're saying is maliciously wrong. But on the flipside, you've got the "interesting" way that the US legal system works (or doesn't).
Again, from what little I've read, the OP accused Mediabridge of shipping defective goods, and that their router was just a rebadge of another (cheaper) one. Personally I've got no issue with the first complaint (it happens) but I would be very wary of making that second accusation unless I was 100% sure and had evidence to boot.
Career status: still enjoying my new career in DevOps, but it's keeping me busy...
tis been a while since I did a CS course *yawn* - but maybe they are right about 3-5 , ofc the same ethos about social media can be applied to bad service - look at bad trading pages on fascebook and name and shame - those 10 could be 100 people your complaining to or more now....
Open mouth, insert foot, spread on Internet.
I'm hardly surprised this went viral if the company went on the offense straightaway instead of trying to reach out to the reviewer in a less threatening manner first.
"A lawyer friend told me, some years ago, you can probably budget on £30k - £50k for a pretty basic defamation case, and it can go to a LOT more than that for a complex one. Multiplying by 10 is not out of the question."
Defamation is _all_ about who has deeper pockets.
amazon = umbrella.corp lol yes scary stuff
amazon do have great customer service and for them to stop one supplier vs the poor customer feed back reflecting on them
if i was them i would cut my loses too
shame though for the company in question - i'm sure they have losted out and that they have their story too, however with amazon their partner they have to make sure they are happy with any action first, which by the sounds of it they did not
By and large, yeah. Unless both sides have very deep pockets, where it might end up being about the relative merits of each side's case. But unless you have very deep pockets, or are determined to stick to your guns and put everything you have on the line, it's best to avoid being threatened by someone that can afford it.
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