Originally Posted by
philehidiot
I wrote a huge paragraph about Apple screwing people in my last post and then decided to delete it as it turned into a mini rant.
They are now chipping batteries to ensure that phones only work with Apple supplied and fitted batteries. They are arguing it is dangerous for anyone other than a trained Apple tech to change the battery in the phone. If it is dangerous then that is because they made it so. It does not have to be and can only be dangerous if by design. They are arguing that it's now cheap to get it done by them... oh how delightful. You stopped utterly ripping people off for a battery swap so now you're ensuring that they ALL must come through you to have it done. Just to ensure that profit from ripping people off doesn't go amiss. And it's convenient if you have an Apple store nearby. Otherwise it's anything but.
It's shocking how Apple treat its customers. I had a simple problem and, despite having Apple Care, they quite literally ignored me. I went to the shop with the faulty part and the guy just turned away from me and went to talk to someone else who looked like they were interested in buying. I emailed them and had no response.
Leaving the EU shouldn't make any difference as we never took on their consumer law (the 2 year warranty stuff, etc) as the SOGA was classed as providing superior protection. Now, under the CRA, we have even better protection and Apple has no legal leg to stand on, EU or no EU. The problem is that people like Apple will ignore it anyway, EU leglistation or UK leglislation. They will trample on the little guy and then make it so hard to get them to uphold your rights under the law that you eventually give up if you can't afford the time and money to take them to court.
Myself, I'd love to see the UK tell Apple to obey the law or get out. But, I'm an evil person.