They are keen to sell you extra warranty cover, both in terms of duration and features, including things like on site repair and a reload CD. Erk. Why don't all systems, even the cheapest boxes, come with a CD and instructions for reloading the system from it? Why does that cost £99 from Time? I'm slighty perplexed that a system should have to go back to base, with all the costs and downtime that entails, when for the price of a pressed CD or DVD and sheet of paper, the user can happily do that themselves.