Well, that was informative - especially since I don't know whether you're complaining that they're included (they're not) or that they're not...
...and Caged is a speaker of much truth; makes me laugh when I see people on the forums slagging Dell; no, they don't perhaps produce the flashiest machines, but when you've had to deal with their Optiplex, Latitude or Poweredge support guys, when you KNOW that next day on-site means exactly that, that a man will be there with parts and a screwdriver, then you get a better perspective on what service is (or should be) about.