Get me and RichieLee out of our Virgin contract!

[Blitzen]

Does cable have a 'training' period?
I wouldnt have thought so.

[5cupa]

i didnt even think adsl2 had a training period

[Kumagoro]

Take a look at cableforum.co.uk
There you can find out how to look at the cable modems stats.

I assume that you are getting 400 kbps between all four of you rather than each.
If so then that is horrendous it is supposed to only go to 2 Mbps when you hit that limit.

I think you have a good case for them not supplying what you paid for. They cannot
argue otherwise as you are getting less then the cheaper 2 Mbps package.

[Agent]

Regardless of terms and conditions, if you buy anything of this nature there is ALWAYS a 'Cooling Off Period' where you can cancel, penalty free if you are not happy. It is usually either 7 or 14 days.

Seeing as how it was only installed last Friday then you would almost certainly still be in the timeframe to allow you to do this.

Phone them, tell them to poke it, cancel any direct debits, job done!

If you have used the service, this "cooling off period" does not apply AFAIK.

The cooling off period is designed to let people change their mind just in case they have jumped into a contract without really thinking about it. It also helps cut down on the number of dodgy sales rep's telling lies to get people to sign up and not being able to get out without risking facing a legal battle.

Any company's that extend their cooling off period for when you have actually used the service, I believe are doing it off their own backs and are not obliged to.
From the VM contract at Virgin Media - Terms & conditions - Broadband

Pre-activation date:
By law, you have the right to cancel this Agreement within seven working days of entering into it (the "cooling off period"). In the event of cancellation during the cooling off period, this Agreement is treated as if it had not been made.However, please be aware that you will lose your right to cancel under this clause during the cooling off period once we have commenced activation of the Service or you use the Service, whichever is the earlier. Therefore, you may cancel your application by calling our Broadband Customer Support number between the date of your order and receipt of your confirmation email from us without incurring any Charges for the Service. However, if you have already received a confirmation email from us accepting your order, we will do our best to cancel the Service as soon as possible but we must warn you that we may have to process the Charges if we, in turn, have been charged for work undertaken in connection with activation of the Service. Where you cancel pre-activation and Virgin Media has provided Equipment free of charge, we reserve the right to ask you to either return the Equipment or to pay the standard charge.

[ikonia]

As I said.....you have to read the terms and conditions before signing up for anything with anyone.

Signing up for a year without knowing the terms and conditions of usage is crazy.

[peterb]

Does cable have a 'training' period?
I wouldnt have thought so.

Sorry - I missed the later post that explained it was a cable connection - the initial post was ambiguous and I read it as an ADSL connection over a PSTN line.