Using house phone disconnects broadband o.O

[razer121]

Yup confusing right? Well let me tell you a really short story of what is set up,

Bell wire, i got it for free and my mother wanted a single wire so i said i would install this and see what happens! so, she has the sky box, the phone and the broadband all rigged into this single wire, it is an 8 core wire so i assumed it would work okay, but i don't understand why it is doing this, is this some kind of interference? is that even possible??

I am hitting a brick wall at the moment and have said if all else fails a second wire will have to be installed but trying to find the route cause first is something i want to do as it will just better my knowledge on the subject.

So that's it basically, im going to go there tomorrow with (hopefully) a better idea in my head as to what is causing it, it is either some wire touching somewhere or interference.

Cheers guys!

Might i also add that is she connects to the sky active service it will also disconnect the broadband.

[Agent]

Do you have microfilters on all your devices?

[razer121]

nope, its one of them open reach built in filters.

[peterb]

Depends where you wired the extension. It sounds as if you have connected it straight across the incoming line pair.. It shouls be after the splitter.

[deejayburnout]

i think peterb has hit the nail on the head.

Buy a splitter and connect the cable to that. should work ok. Remember and use a micro filter on each connection as sky can be fussy about that.

[peterb]

I should add that by splitter, I mean signal splitter, ie, the filter that splits the phone signal from the line. You say that there is a filtered socket, you must take the phone extension from the phone side of that filter.

[OilSheikh]

Like Agent said, put a microfilter on the main socket.
I have fibre and I was told no need for microfilters. I had same issue as you and I decided to use one anyway. Al;l good now

[Dooms]

Agreed with the guys above, I've had the same issues before when a device was unfiltered.

[peterb]

Like Agent said, put a microfilter on the main socket.
I have fibre and I was told no need for microfilters. I had same issue as you and I decided to use one anyway. Al;l good now

If by fibre you mean Fibre To The Cabinet (FTTC) the signal from the cabinet to your home is via copper using ADSL technology - the audio phone signal is frequency division multiplexed with the ADSL signal - so filtering is still required. However BT Openreach usually install a filtered faceplate at the network entry point, effectively de-multiplexing the signal at the point of entry. Provided the phone extensions are taken after this filter, additional filtering should not be required.

If the extension wiring has been taken before this filter, you will need additional filtering (and you may get slower speeds)

[DanceswithUnix]

OK, is this ADSL or Fibre to the Cabinet you are talking about?

Is the ADSL going over the extension you put in?

The copper from the cabinet to your door is a twisted pair to reduce interference. The usual phone extension wiring kits you get are not twisted, so you can get as much signal degradation in a small run of extension cable as you had all the way from the exchange. I usually wire up phone lines with Cat 5 ethernet cable, partly because I have a big reel of it but also because it actually works very well.

If you can, you really do want the ADSL modem near the master socket though. Unless you live very close to the exchange.

[noodles2k]

nope, its one of them open reach built in filters.

If you've got a built in filter then it's impossible to have the broadband and phone on the same cable, unless you have them on separate pairs all the way to the master socket?