Help!

[Galant]

Hi guys. A lady at my church has been having problems with her computer. Anytime she plugged her network connection in she got bombarded with pop-ups. "Spyware!" says me, so I take a disc with a few programs (Ad-aware, Spybot and Spyware Blaster) on it to clean it up. Find a few problems, remove them, and then use IE to download Firefox. I install Firefox and then open up a window. Wouldn't let me in though. '[Page] not found'. I try IE and get 'Unable to display page'. Adaware etc can't connect to download updates, but when I check her LAN connection it says it's connected and working fine.

Anyone have any ideas. I'm the best they've got so far and I'm stuck.

Thanks.

[Clstrphbc_donut]

Anti-virus?

[Galant]

Don't think that's the issue but I'll check it out. One gentleman suggested that some of the spyware may have corrupted the TCP/IP protocol when removed. Rebuilding that might be my next plan of attack. Any credence to this?