AV programs are not always good at detecting adware, especially the stuff that hides behind "handy" little utilities that you willingly install on your PC. I've known a couple of guys that installed so much of this crap that their systems had slowed to a crawl - and they thought they had a hardware problem.
BTW Norton is pretty bad mojo these days. Apart from being an indifferent AV at best, it often interferes with other programs. I won't even install the free copy you get with some motherboards.