I had a nightmare with Novatech's customer support when a board developed a fault, then once they had finally sent it board back two months had passed.. then it died again..
The stupid **** that reassembled the unit had just pulled the heatsink off the processor, not bothered to clean the fragtape off, and just squirted some cheap compound in the hole that was left.. one dead cooked processor.. needless to say I've not used them again.