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Hi guys. I want to send these speakers w/one sub back because of a weird noise problem. I want a new pair of them and I was wondering. Do I need the box they came in? Because I dont have it! :eek: Do you think shops except new boxes or what not? This is gona be my first RMA.
Thanks for your help.
Depends who ur dealing with but i think not having the box might complicate things a bit with them.
I had the same problem with some creatives 5200's i brought for a mate.
Was a RMA to Ebuyer, they didnt care, and even paid for postage back to them as they were heavy :D
I had a faulty sub for my 6700s recently. I emailed the company who I bought it from (Simply) for details of their returns process, but didn't get a reply for about 4 or 5 days.
In the meantime, I emailed Creative, who asked for proof of purchase then couriered a brand new sub out to me within a couple of days - no questions asked.
Moral: It might be less hassle to contact the manufacturer and have them send you out the appropriate bits under the warranty.
cheers,
dave
Wilkied... Did you have to send your old one's back?
Sorry, forgot to mention that... no I didn't. They just sent me a new sub and said I can do what I wanted with the faulty one.Quote:
Originally posted by catattack
Wilkied... Did you have to send your old one's back?
A lot less hassle than sending the entire package back to where I got it from, wouldn't you agree?
cheers,
dave
oh yea...