Canon lens developed a fault

[Funkstar]

This is a complete pain in the back side.

All of a sudden yesterday I started getting "Err 01" on my 350D while using my Canon 17-85 IS lens.

From what I've read that means there is a comunication error between it and the body. My 50mm prime and 70-300 IS both work fine so it must be the 17-85 that is the problem.

What is the best way of raising this with Canon? I went through their support system yesterday, but haven't heard back yet.

The most annoying this is thats my general purpose lens, only got the other two I can use at the moment (I gave the 18-55 kit lens to my uncle).

[dave87]

Have you tried cleaning the contacts on the lens itself?

If it is a communication error it could just be grease/grime stopping full contact?

[Funkstar]

I haven't cleaned them other than wiping them with a cloth. They are completely shiney and look brand new.

The lens practically lifes on my 350D

[Bobster]

get a rubber and just gently rub over the contacts on the lens and try again

have you taken the battery out of the camera and replaced it again?

[Funkstar]

I'll give them both a go tonight.

Thanks Bob.

[Funkstar]

OK, tried both and still the same problem.

Sometimes though, instead of getting Err 01, i just get '00' as an aperature.

What is the best way of contacting Canon to get this sorted? The message through their support system is unanswered as yet. Should I just phone them?

[Hans Voralberg]

Phone them up, or take it to a Canon service center. The 17-85 does have a reputation for failing randomly, I have seen 2, one similar to you, another got stuck aperture. I sent them both to Canon for service.

[Funkstar]

Any idea about duration and cost of repair.

I never got a chance to phone them on friday.

Depending on how long it takes I'd be tempted to get another lens so I can still use it in the mean time. Perhaps just a general purpose Sigma 18-200 or something.

[Hans Voralberg]

It was ages ago so I cant remember the exact cost, something around the £90 mark. Took 5-7 days.

[Funkstar]

Thats not too bad. I'll try and remember to give them a call today

Thanks Hans

[Agent]

I've RMAed to Cannon before, but nothing Camera wise.

Fast and painless, although mine was within the first year.