Problems with the hard drive

[Paleviper]

I have suddenly experienced a problem with one of my hard drives

A program froze and I tried to stop it with Task Manager then that froze as well. I tried to shut down the system but it froze and I had to reboot it. When it displayed the drives one said it had an error. Other than that the pc seems to work fine except that it had forgotton passwords and other settings.

CFan anyone advise what the problem is likely to be is it that one of the hard disks has failed. Is there a way to check?

The two hard disks are set up in a Raid Mirror configuration.

The details of the system are as follows
ystem Details Qty
MS OFF 2K7 60D TRIAL BasProSBE 1
ACRONIS TRUEIMAGE V13 2010 Ret 1
Akasa AKCB8-8 8PIN EXTENSION 1
ASUS RAMPAGE II EXTREME X58 1
BUILD/TEST WATERCOOL 1 x VGA 1
BUILD/TEST WATERCOOL CPU 1
CORSAIR OBSIDIAN 800D CC800DW 1
TRIPLE 6GB 3x2G TR3X6G1600C8D 1
Carriage (Non Refundable) CLNK 1
850W CORSAIR CMPSU-850HXUK 1
3XS-TRIAD QUAD CORE SYSTEM 1
FI-0038 Compres Fitting 3/8''ID 7
3845 Rotary Fitting 3/8''ID 3
Swiftech APOGEEGTZCI7 BACKPLAT 1
Sharkoon 12Inch x2 UV BlackLig 1
1YR ONSITE TEL 01204 474756 1
Intel Corei7 920 D0 Step SLBEJ 1
3XS-SYSTEM OVERCLOCK 0 - 10% 1
1GB SAPP HD5870 21161-00-50R 1
FC5870 3831109835067 Acr nick 1
80GB INTEL 2.5i MLC Gen.2 SSD 1
TFC X-360 TRIPLE RADIATOR BLAC 1
LG CH08LS10.AUAR BDR RETAIL 1
Creative Titanium Fat Champ 1
2M FT-0071 Blu Tube 3/8''-1/2'' 2
FESER F1 UV BLUE 1L Water 2
120mm BLUE LED Cmaster S12-EB 3
Sharkoon 12Inch x2 BLUE CCFL 1
ESCAN ISS V10 BUNDLE ONLY WIN7 1
Power Dvd 9 H264 2chan OEM 1
XSPC DDCTOP18W Laing PUMP+TOP 1
XSPC BR525BL Bay Reservoir Blk 1
S/tech SWIF-GTZ-775 CPU WtrBl 1
1TB WD WD1001FALS 32MB CAV BLK 2
MS Windows 7 Home Prem Retail

Thanks in anticipation

Robin

[Ben @ Scan]

Hi

If you get a crash or lockup and the system reboots it may need to repair the Raid this is sometimes a fail safe and the integrity of the Raid is simply checked, as you have a mirror the system will boot even if one drive fails altogether

Please check the Event Logs in Administrative Tools as these may give you an idea as to what software may have caused the crash etc

Regards

Ben

[Paleviper]

Ben

Thanks for the response. The log says the following

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 08/09/2010 21:05:30
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: ROBFLETCH-PC
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-09-08T20:05:30.145611600Z" />
<EventRecordID>67055</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>ROBFLETCH-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Not sure what this means but maybe you do. I presume this was me rebooting the system without letting it shut down.

If I need to repair/check the raid how do I do this?

Thanks for your help

Robin

[Ben @ Scan]

Hi Robin

The Raid will repair itself in windows, if the Raid is degraded or not working it will show at startup

Make sure as you are using Windows 7 that the Power Saving Features are disabled as detailed in this thread

http://forums.hexus.net/scan-3xs-sys...ocked-pcs.html

Its possible that the system has tried hibernating while accessing the drive maybe the Raid was rebuilding at the time

You can also install the Intel Matrix Storage software off the motherboard CD this will give you more info on the Raid and the state of it

Regards

Ben

[Paleviper]

Ben

Sorry for not replying to you sooner.

The Raid does describe itself as degraded at startup but still bootable.

One of the drives says its ok and the other says it has an error.

If the raid is degraded how should I resolve that?

Thanks in anticipation

Robin

[Ben @ Scan]

Hi Robin

Please install the Intel Matrix software off the motherboard CD and this will show you the rebuild progress in windows, if the drive cant be rebuilt please let us know as it may be a physical fault

Regards

Ben

[Paleviper]

Ben

I can't see the software you mean on the motherboard CD

It is the DVD that came with the Rampage II Extreme?

There is nothing on there with that name

[Paleviper]

Ben

There's sems to be a program called Intel Matrix Storage Program I think that shows during boot.

This gives the option to enter the Configuration Utility

Is this what you are refering too?

Thanks for your help

Robin

[blueball]

You can get it here

[Paleviper]

Thanks for your help and I apologise if I am being dim but I am really not sure which of those programs I should be installing.

[blueball]

Thanks for your help and I apologise if I am being dim but I am really not sure which of those programs I should be installing.

What Operating System do you have?

What version is it (Pro, Home, etc)

is it 32bit or 64bit?

Right click on "my computer" and select "Properties" to find out. Post back here and I'll follow the page to get the right link for you and post it here.

[Paleviper]

Thanks

Its Windows 7 Home 64 bit

[PeteG@Scan]

This should be the link you require Paleviper.

http://downloadcenter.intel.com/conf...xpress+Chipset

[Paleviper]

Thanks

What is confusing me is that this program seems to be already installed. I am not sure why I need to install it again. Does the program enable me to repair the Raid

Thanks

Robin

[blueball]

Thanks

What is confusing me is that this program seems to be already installed. I am not sure why I need to install it again. Does the program enable me to repair the Raid

Thanks

Robin

Yes.

Run the program, it should show you the disks in the array. click on the disk showing as degraded and, on the left side of the screen (beside status), set it to normal.

[Paleviper]

Does this run before windows starts or is it a program I install and run from within windows

I am assuming the one I downloaded is not the one that is showing on start up and offering to allow me to enter the configuration utility?