new pc wont turn on after being off for 3 weeks

[hifek]

hi i went on holiday for 3 weeks my pc was off i got back today and it doeas not want to start the light on power supply wont go on but i can see light flash on motherboard but
only for 1 secend when i press the button on power supply the pc is new and i dont play much how could this be possible! ?????

[Rob @ Scan]

Hi Hifek,

Sorry to hear you're having troubles. We will try to get this resolved as swiftly as possible for you.

Could you please mail your build and invoice numbers to systemsupport@scan.co.uk along with your hexus username.

Are there any lights on the board before you power the system on? i.e. plugged in to the mains but without pressing the power button

Also when you power the system on do any of the fans attempt to spin?

regards,
Rob

[hifek]

no no lights or fans go on

[Rob @ Scan]

It sounds like the power supply may be at fault.

If you could do a quick test by removing the power cable from the back of the machine for a couple of minutes then re-connect it, turn the switch on the back of the PSU on and then press the power button while looking inside the system.

Do any lights or fans work for a second or not at all?

regards,

Rob

[hifek]

just the quick flash of the lights on motherboard nothing else

[Rob @ Scan]

Thanks for doing that test. It confirms its very likely to be the power supply at fault.

If you can send a quick mail to us at the address i posted earlier - if you haven't already. We can then arrange an onsite engineer to arrange a time and date to replace the power supply for you.

Regards,
Rob

[hifek]

that would be great did sand mail will do it again if you did not get it

[Rob @ Scan]

Hi,

Received you mail and have responded directly.

Thanks

[Rob @ Scan]

Hi,

Hope your system is back up and running once again now the new PSU?

It's very rare that we have any issues with those power supplies!!

Regards,
Rob