Complete System Failure - Please Help

[Darkelf720]

Hi guys

OK so build number is 47077 dated 06/06/13.

Great computer build quality as expected from 3xs.

Playing SWTOR this morning in the middle of a fight the PC just went black no power.

I have unplugged the power lead and popped it into a different socket. No power. Being a veteran gamer I've had a few PSUs go in my time. I would say this is the cause but not sure.

Please would you be good enough to have an engineer come as soon as possible?

I understand these things happen but it's so annoying.

You help is appreciated.

[Ben @ Scan]

Hi Darkelf720

We are sorry to hear of the power supply issue

I have emailed you through your query, please check this and confirm the details so we can arrange the onsite

Regards

Ben

[Darkelf720]

Hi Ben,

Thank you so much for your time and help with this matter.

Your engineer came today and fitted the new PSU you supplied and I am now typing this response on my now working computer.

I was thinking of safeguarding myself by buying a UPS, could you possibly recommend one?

Again, thank you a very quick response and fix - 3 days in fact. A testiment to a well buit machine by a great company.

[Porkyville]

just curious what was the PSU that failed?

[Darkelf720]

HI mate,

Yes it was the PSU...very odd but heh anything can happen as it's electronic huh, no matter how good quality the item is.

All I can say is Scan / 3XS were brilliant and quick. No problems at all.

[Demonwar]

I was thinking of safeguarding myself by buying a UPS, could you possibly recommend one?

UPS would only help in a power cut generally. If the PSU went like yours would still be left with a broken PC. UPS is just a battery supply to allow to shutdown properly in event of a complete loss in your house/workplace.

[Darkelf720]

Thanks Demonwar,

I have a Surge Protector plugged into a Surge Protector extension lead......was thinking exactly what you confirmed mate.

Thanks for the reply.