Worried by Communication and Posts

[Maverick2002]

Hi all,

I've recently placed an order for a custom system and am becoming slightly worried by the amount of posts referring to delivery times, and general correspondence problems people are experiencing.

I wouldn’t normally post but having placed my order it seems things are heading down a familiar path. I may be jumping the gun but here is the progress i have so far:

Order placed on the 7th of April – 2 automated emails received with different invoice numbers: 01814390 and 01814427

8th of April – Email received saying the order is being checked for out of stock items and an estimated despatch date is 10 days.
I was aware the PSU and SSD were bouncing in and out of stock (they still are) so i emailed back suggesting some alternatives but had no response. I also questioned when i would be getting a build number.

11 of April – I received another automated email saying that my order was now being assembled (01814390 invoice) with an apology for it being late as it was apparently due on the 8th (would have been nice, but think that may have been a mistake lol)

I’ve not heard anything else, despite contact emailing today to try and clear the above up – i don’t mind waiting, i’d just like to know what’s going on, especially seeing as the PSU i wanted is now back in stock and i don’t want to miss out on it before it goes again!

Apologies for making a post about this but people seem to get answers on here.

I will say though, i cant wait for it to turn up when it does, as I’ve seen the quality of the systems and I’m really excited for mine!

[Ben @ Scan]

Hi

Please can you let me have the Build number and I will look into this

Regards

Ben

[Maverick2002]

Thanks for the reply!

I dont have a build number yet but I've responded to your email with the alternatives you asked for.

[Ben @ Scan]

Hi Maverick2002

I have passed the invoice back to sales to swap the SSD over and the system will be booked in once this has been done

Regards

Ben

[Maverick2002]

Hi,

Just wondered if my system has gone into build today? I've not heard anything and today is the day listed on the email.

Cheers!

[Ben @ Scan]

Hi Maverick2002

Please email me on systemsupport@scan.co.uk in the morning and I will look into this for you

Alternatively call me after 9am tomorrow on 0871 4724756 (Leave a message if it goes to voicemail and I will call you back)

Regards

Ben

[Ben @ Scan]

Hi

Netsolve deliveries will be on Tuesday onwards no Saturday deliveries this week sorry :-(

I am not at work at the moment but believe you were chasing the order and it was suggested Midlands deliveries will be done on Saturday but this is unfortunately not the case and any systems ready on Saturday and today will be collected from Scan Saturday and delivered Tuesday onwards

Midlands systems will be Tuesday around midday but you will be contacted when the system is enroute

Regards

Ben